Luma has an omni-channel approach to allow users to interact with Luma from different chat tools or channels. With Luma's pre-built channels, organizations can design skills or conversations, and then deploy across multiple channels. Luma Administrators and Developers can differentiate cross-channel experiences by altering message responses or leveraging channel specific UI elements such as buttons, cards, carousels, and more.
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- Integrate with a wide range of chat channels
- Push updates to all channels at once
- Trigger different types of messages to users such as text, card and image
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Microsoft has announced end of support for bots connecting to Skype for Business; because of this, new bots cannot be added to Skype for Business channel after June 30, 2019. Existing bots will continue to work until October 31, 2019. |
To learn about configuring specific channels view the following articles:
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To know how to configure the following channels, contact the Support team at https://support.serviceaide.com/ and raise a support ticket to configure the channel.
- Microsoft Teams
- Facebook Messenger
- Skype
- Slack
On the Bot Configuration page, click Channels tab. The Channels page appears as shown below, showing all the channels supported by the Skills Builder.
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