The Configuration Management parameters described in this article control the features relating to Configuration Management. These parameters are classified in the configuration parameter category Configuration Management in the Configuration Parameters form.
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SCR_AFFECTED_SERVICES_SEARCH_DEPTH
This parameter helps define the Configuration Items (CIs) level of nesting until which to traverse - how much deep in the relationship hierarchy should the CI relationships be traversed and displayed.
| Title | Description |
| ID | 849 |
| Parameter Name | SCR_AFFECTED_SERVICES_SEARCH_DEPTH |
| Parameter Description | Defines the level of nesting for the CIs until which to traverse. The relationship hierarchy of the Configuration Items that how deep it can be traversed and displayed. If set to zero (0), the entire relationship hierarchy will be displayed. |
| Default Value | 3 |
| Valid Value | As required by the user. |
| Impact Area | Configuration Items> View Relationship Graph |
| Appears on Interface | Agents |
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This parameter updates the Impact field in Tickets considering on a ticket based on the highest impact value set in the related Configuration Items (CIs). The CI impact helps to prioritize reflect the criticality of the issue in the associated ticket automatically.
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