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This article deals exclusively with how to synchronize user data from other systems via LDAP and REST; to learn how to synchronize user data from Serviceaide Intelligent Service Management and CA Service Desk Manager please refer to Synchronize Users from CA SDM and ISM. |
The Sync Utility specifies how to synchronize data on a regular basis from various sources such as Lightweight Directory Access Protocol (LDAP), Representational State Transfer (REST) APIs such as ServiceNow, Cherwell, Freshservice or any other ITSM tools to Luma. The utility is used to import information such as users, groups, group membership and global user attributes. This utility does not import or update passwords in Luma. The synchronization can be scheduled at a recurring interval that is aligns to your organization's needs. When a user is added or updated from a domain, the Sync Utility automatically synchronizes the information with Luma.
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- LDAP v2 and v3 Supported Servers: Microsoft Active Directory (AD)
- Directory OS: Windows, UNIX
- Latest version of Java (version 8 or later)
- Memory: 2 GB minimum
- Compatibility with HTTPS secure communications protocol
- Luma can import contacts and groups from all systems that support LDAP standards
- Luma can import data to Global User attribute
Verify System Requirements for REST API Supported System
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- REST end points with appropriate credentials to pull the data
- OS: Windows, UNIX
- Latest version of Java (version 8 or later)
- Memory: 2 GB minimum
- Compatibility with HTTPS secure communications protocol
- Luma can import contacts and groups from all systems that support REST standards
- Luma can import data to Global User attribute
Note: For Importing data to Global User attribute, the Global User attribute must be created prior to running the sync tool
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Each tenant can configure multiple instances of the Sync Utility by configuring different folder structure and connecting to different sources of information from each end point such as LDAP and REST. Administrators will have the ability to sync the contacts and groups from different sources to a single tenant. |
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