Out-of-the-box Automation Operations and Workflows

Out-of-the-box Operations

We have made some of the commonly used operations readily available for you to use. The list is given below.

Out-of-the-box operations only

All Operations are out-of-the-box (OOTB). The list is visible in the Automation Workflow Designer only. Currently administrators cannot create their own operations. Please contact your Account Manager in case you want to customize the Operations.

The OOTB Automation Workflows use one or more of the following OOTB Operations. User can also create a new workflow in Automation designer leveraging any of the following OOTB Operations.

No.	Category	Operation Name	Description
1	Operating System	OS Compare two files in Linux	This operation compares two different server files
2	Operating System	OS Check File Existence in Linux	This operation checks if any file exists or not
3	Operating System	OS Check Windows Service Status	Checks the windows service status
4	Operating System	OS - Start Windows Service	Starts Windows service on the system
5	Operating System	OS Stop Windows Service	Stops Windows service on the system
6	ISM	ISM Service request update status	Updates ISM SR status
7	ISM	ISM Create Service Request	Creates Service request in ISM
8	ISM	ISM add worklog	Adds workflow to the Ticket Activity History
9	Twilio SMS	Send Twilio SMS	Sends an SMS to the input mobile number
10	VMware	Revert Snapshot of VM Instance	Reverts snapshot of VM instance
11	VMware	Start VMware Instance	Starts VMware instance in Data center
12	VMware	Stop VMware Instance	Stops VMware instance in Data center
13	VMware	Delete VM Instance	Deletes VM instance from Data center
14	VMware	Delete Single VM Snapshot	Deletes a single snapshot of VM
15	VMware	Create VM Snapshot	Creates a new snapshot of given VM name
16	VMware	Clone VM Instance	Clones a new VM from the existing VM instance
17	Active Directory	AD - Unlock AD User	Unlocks Active Directory (AD) user
18	Active Directory	AD - Reset AD User Password	Resets AD user password for a given login name
19	Active Directory	AD - Enable AD User	Enables the AD user
20	Active Directory	AD - Disable AD User	Disables the AD user
21	Active Directory	AD - Delete AD User	Deletes the AD user from Active Directory
22	Active Directory	AD - Create AD User	Creates new user in Active Directory
23	Active Directory	AD - Create AD Group	Creates New Group in Active directory for that AD domain
24	Active Directory	AD - Add AD User to Group	Adds a user to a group
25	Generic	Generic HTTP Operation	Execute any REST API operation
26	Generic	Generic Shell Execute Command	Execute UNIX/shell command
27	Generic	Generic Windows Execute Command	Execute Windows Power Shell command
28	Generic	Generic Execute Unix/Shell Script	Execute UNIX configuration script file in the system
29	Generic	Generic Execute Powershell Script	Execute Powershell script file in Windows

Out-of-the-box Workflows

For the following 3 categories, OOTB workflows are available:

No.	Category	Workflow Name
1	Active Directory	WFL - Disable AD User
2	Active Directory	WFL - Add AD User to Group
3	Active Directory	WFL - Create AD User
4	Active Directory	WFL - Unlock AD User
5	Active Directory	WFL - Delete AD User
6	Active Directory	WFL - Reset AD User Password
7	Active Directory	WFL - Create AD Group
8	Active Directory	WFL - Enable AD User
9	Operating System	WFL - Check Linux file exists
10	Operating System	WFL - Execute Shell Script
11	Operating System	WFL - Compare two files in Linux
12	Operating System	WFL - Stop Windows Service
13	Operating System	WFL - Windows Service Status
14	Operating System	WFL - Start Windows Service
15	Operating System	WFL - Execute Power Shell
16	VMware	WFL - Create VMware Snapshot
17	VMware	WFL - Clone VMware Instance
18	VMware	WFL - Delete VM Single Snapshot
19	VMware	WFL - Revert Snapshot of VM Instance
20	VMware	WFL - Delete VM Instance
21	VMware	WFL - Stop VMware Instance
22	VMware	WFL - Start VMware Instance

Service Configurations and Input Parameters

For each Operation there are Service Configurations and Input Parameters. Service Configurations are the Inputs required repeatedly by the Operation to perform and complete a task. e.g. AD Server connection details, username and password to connect to AD Server in the Enable AD user workflow. These inputs do NOT come from the user who is executing the service.

Input Parameters are the inputs required by the workflow and given by the user who is executing the service (generally changes with every execution) e.g. username in Enable AD user workflow

Note: Below two inputs field/s are common for all Operations
ticket_id	ticket_type

	Category	Operation Name	Service Configurations	Input Parameters
				Input Field ID	Input Field Name
1	Active Directory	Disable AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
2	Active Directory	Add AD User to Group	active_directory_configuration sa_default_configurations	login_name group_name	Login Name Group Name
3	Active Directory	Create AD User	active_directory_configuration sa_default_configurations	login_name first_name last_name employee_id	Login Name First Name Last Name Employee ID
4	Active Directory	Unlock AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
5	Active Directory	Delete AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
6	Active Directory	Reset AD User Password	active_directory_configuration sa_default_configurations	login_name to	Login Name Mobile Number
7	Active Directory	Create AD Group	active_directory_configuration sa_default_configurations	group_name group_description sam_account_name	Group Name Group Description sAMAccountName
8	Active Directory	Enable AD User	active_directory_configuration sa_default_configurations	login_name	Login Name
9	Operating System	Check Linux file exists	linux_configuration sa_default_configurations	file directory	File Name Directory Path
10	Operating System	Execute Shell Script	linux_configuration sa_default_configurations	file	Shell script file absolute path
11	Operating System	Compare two files in Linux	linux_configuration sa_default_configurations	file_one file_two	Absolute path of file one Absolute path of file two
12	Operating System	Stop Windows Service	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
13	Operating System	Windows Service Status	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
14	Operating System	Start Windows Service	active_directory_configuration sa_default_configurations	service_name	Windows Service Name
15	Operating System	Execute Power Shell	active_directory_configuration sa_default_configurations	file	Power Shell script absolute path
16	VMware	Create VMware Snapshot	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name vm_snapshot_description	VM Name New Snapshot Name New Snapshot Description
17	VMware	Clone VMware Instance	vmware_configuration sa_default_configurations	vm_name clone_from_name	New VM Name Existing VM Name
18	VMware	Delete VM Single Snapshot	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name	VM Name VM Snapshot Name
19	VMware	Revert Snapshot of VM Instance	vmware_configuration sa_default_configurations	vm_name vm_snapshot_name	VM Name VM Snapshot Name
20	VMware	Delete VM Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
21	VMware	Stop VMware Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
22	VMware	Start VMware Instance	vmware_configuration sa_default_configurations	vm_name	Existing VM Name
23	ISM	ISM Service request update status	sa_default_configurations	status	Ticket Status
24	ISM	ISM Create Service Request	sa_default_configurations	req_for_name parent_req_id req_details req_description req_category req_class req_name	Requestor For Name Parent Request ID Request Details Request Description Request Category Request Class Requestor Name
25	ISM	ISM add worklog	sa_default_configurations	work_description	Worklog Description
26	SMS	Send Twilio SMS	sms_and_email_configuration sa_default_configurations	to message	Mobile Number Message

Out-of-the-box Generic Operations

In addition to the above OOTB operations and workflows, following generic operations are available OOTB

Operation Name

Definition

Scope/ Feature

Use cases in OOTB Content

1

WinRM

WinRM (Windows Remote Management) Connector can be used to execute commands on remote Windows server machine using Microsoft implementation of WS-Management Protocol.

Based on standardized Microsoft implementation of WS-Management protocol
Password based authentication mechanism
Both HTTP and HTTPS protocol support
Direct access to the command execution results from the remote server
Both command line and powershell command execution ability.

Create new user account in AD,

Disable AD user,

Enable AD user,

Delete AD user,

Unlock AD user,

Add user to group in AD,

Reset password of the user account

2

SSH

The SSH connector is used to execute commands on a remote host by means of the SSH protocol.

Based on Standardised SSH2 Protocol,
Password based authentication mechanism,
SSH Key based authentication mechanism ( with or without passphrase ),
Series of commands to be executed specified in simplified comma separated format

Execute Linux Shell Script

Check File Existence in Linux

Compare two files in Linux

Execute any command related to SSH

3

Generic HTTP Rest Connector

With HTTP Connector, we can send HTTP requests and read HTTP responses efficiently.

Based on standardized HTTP protocol versions 1.0 and 1.1
HTTP methods - GET, POST, PUT, DELETE, HEAD & PATCH
Direct access to the response body and headers sent by the server
Efficiently read through the response body
Send request with proxy server configuration.

All Rest calls can be executed via HTTP connector like:

GET, POST, PUT, DELETE, HEAD & PATCH

Inputs needed for Generic Operations

	Operation Name	Inputs needed	Example
1	Generic Windows Execute Command	target username password command	IP Address of Windows machine Username of Windows Machine(Mostly Administrator) Password of Windows Machine Power Shell command
2	Generic SSH Execute Command	target username password command	IP Address of Unix machine Username Password unix/Shell command
3	Generic HTTP Operation	method url body headers	All HTTP verbs that are supported by HTTP (Ex: GET, POST ..) URL Body of HTTP call Headers with comma separated string without spaces (Ex: "Content-Type: application/json,cache-control: no-cache")
4	Generic Windows Execute Script	target username password file	IP Address of Windows machine Username of Windows Machine(Mostly Administration) Password of Windows Machine Absolute path for file (Ex: C:\\Folder\file_name.ps1)
5	Generic SSH Execute Script	target username password file	IP Address of Unix machine Username of Unix Machine(Mostly Administration) Password of Unix Machine Absolute path for Shell script (Ex: /root/Folder/file_name.sh)