MAX_ACTIVE_SCHEDULED_TASKS
This parameter controls the maximum number of Schedules that can be active.
Title | Description |
| ID | 915 |
Parameter Name | MAX_ACTIVE_SCHEDULED_TASKS |
Parameter Description | Set the maximum number of scheduled tasks (active and queued) that you want to let run automatically by the server. |
Default value | 50 |
Valid value | Number |
Impact Area | Schedule Tasks (Manage Schedules) |
Appears on Interface | Agent and Administrator |
ACTIVE_DIRECTORY_USERS_SYNC_NOTIFICATION_RECIPIENTS
This parameter is related to Active Directory Synchronization process.
Title | Description |
| ID | 571 |
Parameter Name | ACTIVE_DIRECTORY_USER_SYNC_NOTIFICATION_RECIPIENTS |
Parameter Description | Active Directory synchronization process that is related to Contacts in Serviceaide Intelligent Service Management is independently executed. There are notifications that AD sync process generates. The contacts / Email addresses (semicolon separated) listed here receives those notifications. |
Default Value | NONE |
Valid Value | NONE |
Impact Area | NONE |
Appears on Interface | NONE |
ACTIVE_DIRECTORY_USERS_SYNC_DEPROVISION_USERS_THRESHOLD
This parameter controls number of contacts that can be made inactive per AD Sync Process.
Title | Description |
| ID | 589 |
Parameter Name | ACTIVE_DIRECTORY_USERS_SYNC_DEPROVISION_USERS_THRESHOLD |
Parameter Description | Sets the upper limit for number of Intelligent Service Management users that can be made Inactive (deprovisioned) during each execution of Active Directory Synchronization process. If more than these numbers of contacts are deprovisioned, the execution will stop and the process will be rolled back. In case of Default value (10 contacts), if 11th contact needs to be deprovisioned, the process will stop and restore all 10 contacts to original active state. |
Default Value | NONE |
Valid Value | NONE |
Impact Area | NONE |
Appears on Interface | NONE |
ALLOW_POPUP_FOR_OUTSTANDING_APPROVAL_ITEMS
This parameter allows the administrator to enable or disable the pop-up window, designed to view when logging into Intelligent Service Management. Click Continue from the pop-up window to navigate to the Outstanding Items per page.
Title | Description |
| ID | 1024 |
Parameter Name | ALLOW_POPUP_FOR_OUTSTANDING_APPROVAL_ITEMS |
Parameter Description | Enables the administrator to enable or disable the pop-up window. The default value is "Yes" meaning the pop-up feature will be available to all analyst users. When set to "No" the pop-up will not be available in the interface. |
Default value | Yes |
Valid value | Yes/No |
Impact Area | Outstanding Items |
Appears on Interface | Visible on UI |
ENABLE_SHARING_OF_LANGUAGE_TRANSLATIONS
This parameter enables sharing of translated content that is created in a tenant slice with the management slice.
Title | Description |
Parameter Name | ENABLE_SHARING_OF_LANGUAGE_TRANSLATIONS |
Parameter Description | Setting the parameter to Yes lets you share collections of translated text strings specific to a locale and language, created in a tenant slice, with the management slice. This parameter lets the management slice access the translated text strings that were created in your slice. |
Default value | No |
Valid value | Yes/No |
Impact Area | Manage Language Catalog, Bulk Upload of Language Element, language translation of the labels and data. |
Appears on Interface | Not visible on UI |
ENABLE_ORGANIZATION_BASED_ACCESS_CONTROL
This parameter lets you enable or disable Organization Based Security to control access to tickets and Configuration Items that are based on related Organization.
Title | Description |
| ID | 950 |
Parameter Name | ENABLE_ORGANIZATION_BASED_ACCESS_CONTROL |
Parameter Description | When this Parameter value is set to Yes, you enable organization-based access permissions to Tickets and Configuration Items. Users (except Administrators) can access only those Tickets and Configuration Items that belong to an Organization to which they are related. SSU can view the ticket-based reports of organizations to which they belong, irrespective of the slice parameter value. |
Default value | No |
Valid value | Yes/No |
Impact Area | All Ticket Types, Configuration Items. Searches and Reports that are related to Tickets and Configuration Items. |
Appears on Interface | Not visible on the UI |
ENABLE_EXTERNAL_WEB_SERVICES_INVOCATION
This parameter lets you enable or disable invocation of external web services actions when a workflow action is executed on a ticket.
Title | Description |
| ID | 962 |
Parameter Name | ENABLE_EXTERNAL_WEB_SERVICES_INVOCATION |
Parameter Description | This parameter controls the invocation of external web services from workflow actions. The web service calls do not execute as part of the workflow action when this parameter value is set to No. |
Default value | Yes |
Valid value | Yes/No |
Impact Area | Ticket workflow actions |
Appears on Interface | Analyst and Administrator |
ENABLE_AUTO_PRIORITIZE_ON_TICKETS
This parameter lets you control the calculation of priority, which is based on the values that are specified for Impact and Urgency. The priority calculation is managed from the Priority Matrix.
Title | Description |
| ID | 964 |
Parameter Name | ENABLE_AUTO_PRIORITIZE_ON_TICKETS |
Parameter Description | This parameter controls whether the ability to calculate Priority that is based on Impact and Urgency is enabled or not. To calculate the Priority based on the Impact and Urgency, set the value for the parameter to Yes. |
Default value | No |
Valid value | Yes/No |
Impact Area | Ticket Priority values |
Appears on Interface | Analyst and Administrator |
SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING
This parameter lets you discard the emails that contain the configured text in the subject line of the incoming emails. For example, if you want the system to ignore emails with the text "Out of Office" in the subject line, you would add that text to the parameter. Any emails that contain that text in the subject line would be ignored and no tickets would be created or updated in the system.
Considerations:
- Use comma (,) to separate the text in the Parameter Value text box.
- The text should only be written in English and add the corresponding translation using Language catalog. For more information, see Build the Language Catalog.
Title | Description |
| ID | 986 |
Parameter Name | SUBJECT_LINE_TEXTS_TO_DISCARD_INCOMING_EMAIL_PROCESSING |
Parameter Description | When configured, the parameter discards the processing of incoming emails that contain case-insensitive comma-separated text in subject line. |
Default value | Out of Office,Out of the Office,Automatic reply:,Returned Mail,auto: cn,mailer-daemon,undeliverable:,delivery failure,postmaster |
Valid value | Text |
Impact Area | Ticket Processing from Incoming Emails |
Appears on Interface | NONE |
DEFAULT_REPLYTO_EMAIL_PROFILE_NAME
This parameter lets you configure the default reply-to email address name that display when emails sent to the service desk.
Title | Description |
| ID | 138 |
Parameter Name | DEFAULT_REPLYTO_EMAIL_PROFILE_NAME |
Parameter Description | The parameter specifies the default reply-to email address (support email) profile name that display on emails sent to service desk. |
Default value | Current Inbound Email |
Valid value | Text |
Impact Area | Outgoing Email |
Appears on Interface | NONE |
LANGUAGE_SELECTION_FOR_USERS
This parameter allows the languages that are available for users in a slice.
Title | Description |
| ID | 990 |
Parameter Name | LANGUAGE_SELECTION_FOR_USERS |
Parameter Description | The parameter specifies the languages that are to be available to the user in the organization. For example, when you select Deutsch (Deutschland) and English (United States) specifies that only English and Deutsch are available for users in the application to use. The following languages are available:
|
Default Value | NONE |
Valid Value | NONE |
Impact Area | Language and Translation |
Appears on Interface | Administrator |
ENABLE_ORGANIZATION_HTML_COMM_TEMPLATES
This parameter allows to configure the HTML communication template.
Title | Description |
| ID | 991 |
Parameter Name | ENABLE_ORGANIZATION_HTML_COMM_TEMPLATES |
Parameter Description | Enables organization based HTML communication templates that is used for outgoing emails. |
Default Value | No |
Valid Value | Yes/No |
Impact Area | Email Communications |
Appears on Interface | All users |
ENABLE_CHILD_ORG_BASED_SEARCH
This parameter allows the users to search child organizations of an organization.
Title | Description |
| ID | 992 |
Parameter Name | ENABLE_CHILD_ORG_BASED_SEARCH |
Parameter Description | Enables the search option for entities related to the child organizations along with the parent organization. |
Default Value | No |
Valid Value | Yes/No |
Impact Area | Organization Filters |
Appears on Interface | Analyst and Administrator |
ALLOW_EDITING_USER_NAME
This parameter allows the administrator to edit the user names.
Title | Description |
| ID | 994 |
Parameter Name | ALLOW_EDITING_USER_NAME |
Parameter Description | Enables the administrator to edit the user name. |
Default Value | Yes |
Valid Value | Yes/No |
Impact Area | User Information |
Appears on Interface | Administrator |
ENABLE_BOARD
This parameter allows the administrator to enable or disable the board functionality on a slice.
Title | Description |
| ID | 995 |
Parameter Name | ENABLE_BOARD |
Parameter Description | Enables the administrator to enable or disable the board functionality on a slice. |
Default Value | Yes |
Valid Value | Yes/No |
Impact Area | Board Functionality |
Appears on Interface | Administrator |
DISABLE_SCRATCHPAD
This parameter allows the administrator to enable or disable the Scratchpad feature, designed for fast ticket creation for fast ticket creation on a slice.
Title | Description |
| ID | 1003 |
Parameter Name | DISABLE_SCRATCHPAD |
Parameter Description | Enables the administrator to enable or disable the scratchpad on a slice. The default value is "No" meaning the Scratchpad feature will be available to all analyst users. When set to "Yes" the Scratchpad is no longer available in the interface. |
Default Value | No |
Valid Value | Yes/No |
Impact Area | Tickets |
Appears on Interface | Administrator |
DISABLE_GLOBAL_SEARCH
This parameter allows the administrator to enable or disable the Global Search feature, designed to view the tickets that are assigned to the Analysts.
Title | Description |
| ID | 1025 |
Parameter Name | DISABLE_GLOBAL_SEARCH |
Parameter Description | Enables the administrator to enable or disable the Global Search configuration parameter. The default value is "No" meaning the Global Search feature will be available to all analyst users. When set to "Yes" the Global Search is no longer available in the interface. |
Default Value | No |
Valid Value | Yes/No |
Impact Area | Global Search Field |
Appears on Interface | Visible in the UI |
ENABLE_ORG_BASED_SAML
This parameter allows searching the SAML URL to associate in the outbound communication based on related to Organization.
Title | Description |
| ID | 1032 |
Parameter Name | ENABLE_ORG_BASED_SAML |
Parameter Description | Enables the searching of the SAML URL related to org. |
Default Value | No |
Valid Value | Yes/No |
Impact Area | Email Communications |
Appears on Interface | All users |
REMEMBER_USERNAME_PASSWORD
This parameter helps to store the username and password on the browser and allows the user to re-login to the application automatically during session time-out.
| Title | Description |
| ID | 1035 |
| Parameter Name | REMEMBER_USERNAME_PASSWORD |
| Parameter Description | When set to Yes, the system will remember the username and password of the logged in user. This helps the user easily login with a single click after session timeout. An Administrator can edit the session timeout value from MANAGE>Tools>Slice Configuration. |
| Default Value | No |
| Valid Value | Yes/No |
| Impact Area | Application |
| Appears on Interface | All users |
USER_DEFAULT_PASSWORD
This parameter is useful for inviting new users and allowing them to login easily with a default password. Users are always recommended to reset their password after first login .
| Title | Description |
| ID | 1030 |
| Parameter Name | USER_DEFAULT_PASSWORD |
| Parameter Description | Set a default password for all newly created users. This does not apply to existing users. This is enabled when a password is entered in the Parameter Value. If empty no default password is set. |
| Default Value | Blank |
| Valid Value | As required |
| Impact Area | Application |
| Appears on Interface | All users |
ALLOW_ANONYMOUS_USERS_TO_CREATE_TICKET_FROM_EMAIL
The parameter allows the creation of tickets via emails for Anonymous users. If the parameter is set to No, the system discards the email if the contact does not exist in the system.
| Title | Description |
| ID | 11062 |
| Parameter Name | ALLOW_ANONYMOUS_USERS_TO_CREATE_TICKET_FROM_EMAIL |
| Parameter Description | Allows creation of ticket for Anonymous users or discards the mail if the contact does not exist in the system. |
| Default Value | Yes |
| Valid Value | Yes/No |
| Impact Area | Email Communications |
| Appears on Interface | All users |
MAIL_ADDRESS_OR DOMAIN_TO_DISCARD_INCOMING_EMAIL_PROCESSING
The parameter provides the ability to discard the emails from specific domains or individual email addresses.
| Title | Description |
| ID | 11062 |
| Parameter Name | MAIL_ADDRESS_OR DOMAIN_TO_DISCARD_INCOMING_EMAIL_PROCESSING |
| Parameter Description | Discards the processing of incoming emails containing the case-insensitive comma-separated mail address configured in this attribute. |
| Default Value | Blank |
| Valid Value | As required (Eg. Individual emailaddress or *.domain address) |
| Impact Area | Email Communications |
| Appears on Interface | All users |
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