Manage Ticket Locks

This article contains the following topics:

Considerations

• Other users cannot modify a locked ticket.
• Copy to New, Print, and Update Worklog are the only actions that are allowed on the locked ticket.
• The end user can add a worklog to the ticket only after it has been unlocked.
• The ticket lock gets released automatically when the user does any of the following actions:
  • Navigate away from the Ticket Center workspace.
  • Close the Ticket tab.
  • Execute a workflow action that closes the Ticket tab.
  • Log out.
  • End the session.

Managing Ticket Locks

As an administrator you can view the list of all locked tickets. You can release the lock on a ticket if necessary.

Follow these steps:

1. Navigate to MANAGE, ADMINISTRATION, Tools,  Manage Ticket Locks. You can view the list of locked tickets.
2. Click Remove to unlock the ticket.