Manage Ticket Locks
This article contains the following topics:
Considerations
- Other users cannot modify a locked ticket.
- Copy to New, Print, and Update Worklog are the only actions that are allowed on the locked ticket.
- The end user can add a worklog to the ticket only after it has been unlocked.
- The ticket lock gets released automatically when the user does any of the following actions:
- Navigate away from the Ticket Center workspace.
- Close the Ticket tab.
- Execute a workflow action that closes the Ticket tab.
- Log out.
- End the session.
Managing Ticket Locks
As an administrator you can view the list of all locked tickets. You can release the lock on a ticket if necessary.
Follow these steps:
- Navigate to MANAGE> ADMINISTRATION> Tools> Manage Ticket Locks. You can view the list of locked tickets.
- Click Remove to unlock the ticket.
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