Automation Center is only available in the CSM Service Management edition. This feature is not available in the CSM Service Desk edition.
The SMTP Send Mail connector sends automated email notifications. As a designer you can use the connector to send an email during password reset for a requester or a specified user. This section provides following information for the SMTP Send Mail connector:
Credentials
Credential Parameter | Description | Encrypted |
|---|---|---|
Email Port | The full email address that is entered for the user name to log in to the server. | Yes |
Email Server Password | The password that is associated with the user name to log in to the server. | Yes |
SMTP Authentication | Indicates whether an SMTP client may log in using the authentication mechanism. | No |
| Email Server | The SMTP server address, to connect to, for relaying emails. | No |
| Email Server Username | The SMTP server user name for connecting to the SMTP server. | No |
| SMTP SSL Trust | Indicated whether to encrypt your SMTP connections using SSL. | No |
Operation
- Send E-mail
Input and Output Parameters
Send E-mail
| Input Parameters | |||
|---|---|---|---|
| Name | Description | Required? | Type |
| Smtp Authentication | Specify the Is smtp authentication that is needed: null - unsecure, TLS - TLS security, SSL - ssl security | FALSE | String |
| Smtp Host | Specify the Smtp server host | FALSE | String |
| Smtp Port | Specify the Smtp server port | FALSE | Integer |
| User Name | Specify the mail account user name. | FALSE | String |
| Smtp SSL Trust | Specify the mail smtp ssl trust url. | FALSE | String |
| Email Recipients (TO) List | Specify the semicolon separated ID list of TO recipients of the communication. | TRUE | String |
| Email Recipients (CC) List | Specify the semicolon separated ID list of CC recipients of the communication. | FALSE | String |
| Email Recipients (BCC) List | Specify the semicolon separated ID list of BCC recipients of the communication. | FALSE | String |
| Subject | Specify the subject of the email message. | TRUE | String |
| Body | Specify the body of the email message. | TRUE | String |
| Attachments | Specify the semicolon separated list of attachment files sent with the email message. | FALSE | String |
| Timeout | Specify the timeout value in millisecond. | FALSE | Integer |
| Email Format | Specify the format of the email message that is, HTML or plain text email formats. | FALSE | String |
| Encoding | Specify the char set for the email content. Default is UTF-8. | FALSE | String |
| Output Parameters | |||
| Name | Description | Required? | Type |
| Success | (Boolean) Identifies the send mail operation is a success or not. The parameter has the following possible values: | TRUE | Boolean |
| True - success. False - failure. | |||
| Result Code | Result code indicates the success or failure status of the operation. | FALSE | Integer |
| Result Message | Specify the verbose result message that indicates the status of the operation. | FALSE | String |
Associated workflows
- Reset Password for a Specified user.
- Reset Password for the Requester.
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