An Administrator can add, edit, delete and deactivate users so that they can create, edit and test bots and skills in the Skills Builder UI, as well as leverage the Agent Chat Console and chat with Luma. To learn more on how to manage users, see Manage Users in Luma. If the required Connectors are configured, users can also be synced to the Luma platform automatically. To learn more on syncing the ITSM users with Luma, visit Synchronize ITSM Users. An Administrator can manage and add Luma specific roles. Each role has specific permissions to use the Skills Builder. For details, see the Define Roles and Permissions page. To reduce the effort spent by the Administrator on creating users and assigning them skills individually, Administrator can assign the users to groups and then assign the common skills to the groups. For details, see /wiki/spaces/CloudITSM/pages/935363056. Based on the assigned roles, users can perform different actions. Following are the different types of roles available in Luma.
Skills can be executed by the users based on the roles permitted while creating the skills. To learn more, see Creating your First Skill. Refer to the following articles for details.
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