This document contains the upcoming maintenance windows for all production environments of Serviceaide Luma. These windows include both application and infrastructure maintenance.
Lum Production Maintenance falls into three categories:
It is necessary to have regular planned 'maintenance windows' to upgrade the application and infrastructure as well as perform preventative measures essential to maintaining a stable, secure and optimized service. The details of the maintenance including exact start times and any disruption to service will be communicated closer to the date in accordance with our notification policies. Each production environment will have a different start and end times based on their geographic location and business hours.
Production Maintenance Windows | |
---|---|
Month | Date |
February 2019 | 17-Feb |
March 2019 | 17-Mar |
April 2019 | 21-Apr |
May 2019 | 19-May |
June 2019 | 16-Jun |
July 2019 | 21-Jul |
August 2019 | 18-Aug |
September 2019 | 22-Sep |
October 2019 | 20-Oct |
November 2019 | 17-Nov |
December 2019 | 15-Dec |
We are looking at a new schedule for 2019 please check back for updates |
Please contact technical support if you have any questions about monthly maintenance or other aspects of the service.
Staging, trial and test environments are non-production systems and therefore are not held to the same uptime SLA and notification policies as Production. Maintenance on these environments will be communicated on the community and via announcements. Normal application maintenance will be done first on Staging giving customers validation time before being done in production.
This schedule is non-binding, subject to change and is for general information purposes only. Serviceaide reserves the right to revise the maintenance schedule and then shall provide notice in the manner and to the extent described in the notice provision of the applicable customer agreement. |