Problem Statement: Reimbursement request for bills is most common and frequently used task inside the organizations. People often need to upload/provide the invoices to the concerned team for approval/processing in the specific application.
Opportunity: Capturing the critical information for approval from the invoice without asking the user to input the required fields. Submitting the processing request with the original invoice in the Service management tool with the bot.
Approach: A required skill is already configured in the Bot to reimburse the bill. The skill initially asks the user to upload the invoice and sends the uploaded invoice to OCR REST API to collects all the required information like invoice id, amount, dates and all other relevant information. A confirmation request is sent to the user on the identified information from the invoice document and submits the reimbursement request in the Service Management system with the invoice details and attachment of invoice in the create service request.