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Configure Service Desk Functions (Intelligent Service Management - English)
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Create and Manage Defined Searches (Intelligent Service Management - English)
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Manage Service Catalog (Intelligent Service Management - English)
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Create and Manage Configuration Items (Intelligent Service Management - English)
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Process Workflow Designer (Intelligent Service Management - English)
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Manage Service Level Agreements (Intelligent Service Management - English)
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Workflow Management (Intelligent Service Management - English)
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Create and Manage Configuration Item Attribute Templates (Intelligent Service Management - English)
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Working with Configuration Items (Intelligent Service Management - English)
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Managing Tickets (Intelligent Service Management - English)