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Administrators and Developers can set each role's order of skills displayed within the Welcome Skill to create a customized welcome experience. You can also decide what skills need to be part of the welcome skill, and set the order of those skills. Skills Builder allows you to set Custom, System and ITSM skills as part of the welcome skills. You can add images in the Welcome Skill to provide a nice welcome experience to the user. For more information, see Creating your First Skill.

Info
titleNote
  • Ensure that
for
  • :
    • For Google Hangouts
:While
    • , while creating a Skill which can be set as a Welcome Skill, you must specify a value in the Description field for the image to appear in Google Hangouts.
Ensure that for Web Widget:
    •  However, note that for web widget, welcome skills are listed as quick replies; hence, images are not displayed for such skills.
    • Recommended image size for Web Widget is 280px for width and 165px for height.
  • For other chat channels
:
    The
  • , the image dimensions are channel-specific. 


On the bot dashboard, from more options , click Bot Configuration. On the Bot Configuration page, click the Welcome Skill tab as shown below.

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