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Channels
Users
Skills Category
Skills
Date Range - filters by the conversation start date and time
Events- The events like user sent the message, bot replied the user, validation of attributes , etc,etc.
The default filter applied is All for all the fields and the Last 24 hours data will be shown for the Date Range filter. In the filters section, you can select the checkbox to see the list of conversations that resulted in Platform Errors/System Errors, errors caused inside the virtual agent. This will help to quickly identify the conversations that errored.
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The most recent Conversation is shown on the top of the list as the default sort order is the Start Date based on the Date Range filter. A user can alter the sort order by selecting the field from the dropdown next to the field name. Sorting can be performed on the selected field. You may apply the filters on the results for the columns can sort the filtered conversations on Channels, Users, Skills Category, Skills, Start Date and Time. You can hide the filters section list of conversations to have more space for the conversations.
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