This article deals with the following topics:
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The Superadmin credentials are provided by Serviceaide Support for On-premise customers and MSPs with the purchase of a Luma Virtual Agent license. |
Access Superadmin Console
To access Luma as a Superadmin, ensure the following:
- Ensure that you have the Superadmin credentials available such as the Username, Password, and Tenant. These details are accessible from Serviceaide Support.
- Ensure that you have a valid email account. This email account is the communication channel between Serviceaide and the Administrator with regards to queries such as any notification, alert messages, licensing, password regeneration and so on.
Tenant Management
This page provides the list of tenants available in Luma.
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This is Tenant Management list that lists existing Tenants available on your platform.
Create Tenant
To create a new tenant, do the following.
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The screen allows super admin to distribute licenses as per organisation's contract so that they can use Luma application based on the License type .
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License entitlement details
This section provides License entitlement details to Super Administrator. New Tenants creation or License distribution is allowed based on the availability of licenses. The information is populated from License file registered for the Organisation and MSPs and is non editable.
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| Please ensure that correct Subscription type is selected while Tenant creation . Once Tenant is created License Type and Contract duration cannot be updated |
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View Tenant Details
To view the tenant details, select one of the tenants from the Tenant Management list.
Tenant Details
Tenant Details section on the page displays the following information:
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- Name: The name of the tenant.
- Tenant ID: This is the unique Tenant identifier, which is automatically generated after the tenant is successfully created. You can also specify the ID based on your requirement when creating the tenant. The Tenant ID must be in the range of 1000 to 999999999.
- Tenant: This is the name that is used when logging into the Bot Builder interface.
- Tenant External ID: This is the unique the identifier used by external applications to communicate with this Tenant.
- Status: Status of the tenant such as Active or Inactive.
- Tenant Description: Description of the tenant.
Subscription
487pxUnder Tenant page, click on Subscription section to view subscription information and License consumption information of the tenant:
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License Consumption: This section gives information on user/session-based license usage for the tenant.
- Total Purchased represents number of User Licenses/Sessions allocated to the Tenant
- Consumed represent number of User Licenses/Sessions consumed
- Available represent number of User Licenses/Sessions still available for usage
Search Tenant
You can search for a specific tenant in the Tenant Management list.
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- Specify the Tenant ID or Name or Tenant or Description in the Search box.
- Press the Enter key.
The tenant record that matches the details specified in the search text box appears. - To return to the previous list delete your search criteria and press Enter again.
Edit Tenant
On Tenant details screen, click on Edit Tenant to update Tenant details or subscription information. The screen is used by Super admins to add or remove allocated Licenses for a Tenant.
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