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Rest REST Connectors are developed in Luma Serviceaide Automation to facilitate connecting to your organization-specific third-party systems. These custom connectors can integrate with a system that supports REST protocol. Workflow developers can create integration operations that can connect to a target system and execute configured tasks.

Using the connectors, you can define a series of tasks and automate complex business processes in your organization using these connectors. Luma Automation provides a wide range of Out-of-the-box connectors that can be configured to connect to your third-party systems and execute tasks such as Creating Tickets, Send Notifications, Adding Worklogs, Change Priority, etc.In Luma Knowledge, Custom

In Serviceaide Automation, REST Connectors are built using Workflow Designer. The designer facilitates complex business workflows using the globally recognized BPMN standards. Business Process Modeling Notation (BPMN) is a graphical representation method that is used to design and depict the steps of a business process. Using BPMN notations, we can visually represent the detailed sequence of business activities and information flows that complete the business process. Developers can easily drag and drop connectors and build the sequence of tasks to be executed, and information flow from one step to another.

Luma Knowledge To view the list of OOTB ITSM Connectors and Operations, refer to

Luma Automation supports a list of out-of-the-box ITSM Connectors and Operations. that may be used in your Workflow. For a complete list, refer to Out-of-the-Box Connectors and OperationsServiceaide Automation support two types of REST Operations:

Workflow level Operation: These are also called Local Operations. The Local operations are created during Workflow design. These are local to the workflow and cannot be referenced or used in other workflows. When the workflow step is executed, the tasks are performed in the target system based on the configured web service.

For more information on how to create the workflow level Operation, refer to Design Automation Workflow | Configure-Operation.

Global REST Operations: These operations are created at the tenant level and can be used in any workflow. Here we define the API, parameters to be passed to the web service, Request payload, and the attributes to hold the response received from the web services. Workflow developers can reference these global REST operations in any workflow. When used in a workflow, a local copy of the selected operation is created and linked to the workflow. The operation at the workflow level is local to the workflow and can be used as-is or edited as required. Any change in the local copy does not impact the Global operation or vice-versa.

For more information on how to create the global Operation, refer to Create Integration Operations.