REST Apps

REST Apps are developed in Serviceaide Automation to facilitate connecting to your organization-specific third-party systems. These are custom apps that can integrate with a system that supports REST protocol. Workflow developers can create REST operations that can connect to a target system and execute configured tasks. Using the operations, you can define a series of tasks and automate complex business processes in your organization using these connectors.

Serviceaide Automation support two types of REST Operations:

Workflow level Operation: These are also called Local Operations. The Local operations are created during Workflow design. These are local to the workflow and cannot be referenced or used in other workflows. When the workflow step is executed, the tasks are performed in the target system based on the configured web service.

For more information on how to create the workflow level Operation, refer to Design Automation Workflow | Configure-Operation.

Global REST Operations: These operations are created at the tenant level and can be used in any workflow. Here we define the API, parameters to be passed to the web service, Request payload, and the attributes to hold the response received from the web services. Workflow developers can reference these global REST operations in any workflow. When used in a workflow, a local copy of the selected operation is created and linked to the workflow. The operation at the workflow level is local to the workflow and can be used as-is or edited as required. Any change in the local copy does not impact the Global operation and vice-versa.

For more information on how to create the global Operation, refer to Create Integration Operations.