Automation

What is Serviceaide Automation?

Serviceaide Automation allows you to automate your complex business processes. You can apply automation across data, workflows, applications, and systems. Using Automation, you can automate your daily operational activities such as ticket closure, Employee Onboarding, infrastructure provisioning, etc. Automation drives efficiency, improves performance, and reduces costs for any type of service. With Serviceaide Automation, you can collaborate on the design of enterprise workflows using the graphical BPMN-based workflow designer, test, and deploy the services that fulfill your business needs. Serviceaide Automation can integrate with your conversational channels or existing portals and trigger the workflows, improving stakeholder awareness, business speed, and efficiency for any type of business function. 

Benefits of Automation

The following are the benefits of Serviceaide Automation:

  • Automation of standardized processes
  • Ensures consistency in Service Delivery
  • Reduces the risk of human error
  • Speeds up the execution and completion of processes
  • Empowers the first line of support to perform more complex tasks

Systems that can be automated

Serviceaide Automation can automate tasks such as employee onboarding, managing user access rights, server management, and more.  For example, you can use Active Directory and Mail Server operations provided out-of-the-box to set up network accounts and mailboxes for new employees. Some examples where Automation allows you to integrate with external systems are:

  • Any system that allows Web Services (SOAP and REST)
  • Any system accessible from a command line (UNIX, SSH, and more)
  • Provisioning virtual systems on any Cloud platform such as AWS, Azure, Google Cloud, and more
  • File system SFTP

How Serviceaide Automation works

Serviceaide Automation enables Workflow designers to define cross-enterprise processes that can execute tasks at the target system. Each Workflow process definition consists of a sequence of Tasks, connected through paths that are evaluated during workflow executions. 

Automation Workflows can be triggered via any of the integrated systems such as Luma Virtual Agent, Intelligent Service Management system etc,

following is the representation of how automation works via Luma Virtual Agent:

  1. Based on the user's request, Luma invokes the matching skill.
  2. The skill collects the data required to execute the task from the end-user.
  3. The automation added as a step in the skill's conversation flow is triggered.  
  4. The Automation workflow executes intelligent workflow-driven tasks.
  5. Based on the Response received after completing the execution of the automation task, the automation workflow updates the status of the tasks in the user’s conversation channel.

When a workflow is triggered, the system creates a process execution instance of the defined process. During execution, the system evaluates each step defined in the workflow. The system iterates through each task until the workflow end is reached, which means that the process execution is complete.

Activate Serviceaide Automation add-on

Serviceaide Automation is an optional add-on and is a separate subscription from the Luma license.

To purchase a subscription, contact your Serviceaide account manager. The account manager can arrange to have the add-on activated for your organization's production and staging instances, generally within a few days.

You can send an email to info@serviceaide.com to request a trial.

Learn More