Search Improvements

Enhanced ontology generation to improve Knowledge Search. The Metedata generation process in Luma Knowledge can now manage Compound nouns, Adjectives, Pronouns and Abbreviation effectively. This ensures that system understands the user search better and finds relevant artifacts.

For more information, refer to Knowledge Search.

Support for Webhooks

Luma Knowledge now supports Webhook configuration. Webhooks are user-defined HTTP callbacks. These facilitate integration with different applications or third-party APIs and are triggered by some event in the application. You can define the data mapping between the source and target system to perform an integration to sync pair mapping.

For more information, refer to Federated Data Synchronization Service.

Updated Search API

Luma Knowledge now identifies and captures the source channel information when searching the knowledge through Search API. This ensures that the Knowledge Dashboard metric shows the correct Channel information.

For more information, refer to Searching Artifact using API.

Bulk Artifact Import using Knowledge Templates

You can now create multiple Artifacts with a single upload using Knowledge Templates. Luma Knowledge now supports Bulk Artifact import using an Excel sheet. Build your excel columns based on the Knowledge Template and add the artifacts as rows in the sheet. Artifact Import in Luma Knowledge creates an Artifact for each row.

For more information, refer to Create Artifact using Templates.

Improvements on User Profile

Following are the improvements on User Profile section:

• Tenant administrators can now reset their password from User profile section. A Reset password link is sent to the registered email address, that can be used to reset account password.

• You can now regenerate Access Key and Access Token from the Profile section. The Keys can be used to access Luma Knowledge KPI and Webhooks for data update and data sync.

For more information refer to Manage Users | View-User-Profile.

Updated Export on Luma Knowledge Dashboard

Following are the updates on Luma Knowledge Dashboard:

• KPI information on Knowledge Dashboard is now exported in XLSX format instead of CSV. The excel format avoids various format issues with different locale in CSV .

• You can now export data for Volume related metrics into a XLSX file. Click on the download button on 'Volume' metric to export the detailed data on User Queries, Artifacts Returned as results and Artifacts Viewed for the selected time period.

• You can now export data for User Request Insights metrics into a XLSX file. Click on the download button on 'User Request Insight' section and export the detailed information on Hotspots, User Feedback, Obsolete Artifacts and Knowledge Gaps for the selected time period.

For more information, refer to Luma Knowledge Dashboard.

Improved Vocabulary generation

Luma Knowledge now generates synonyms automatically whenever metadata is added to the Artifact. The auto-generated synonyms are merged with the existing vocabulary and used for Knowledge search. As a tenant administrator, you can enable the tenant to auto create synonyms.

For more information, refer to Vocabulary.

Additional searches on Knowledge Graph

Search for Artifacts in Knowledge Graph based on metadata. Luma Knowledge now provides additional filters on Knowledge Graph. You can now search for artifacts based on Subjects, Actions and Motivations.

For more information, refer to Knowledge Graph.

Updates on Knowledge Store

View information on Artifact usage and efficacy on Artifact details screen. Tenant Administrators and Curators can now view the Total number of Views, Positive and Negative feedback received for the specific artifact on the Artifact preview and Artifact details screen.

For more information, refer to Knowledge Store | View-Artifact

Other enhancements

Following are the other improvements done as part of this release:

• Configurations used to calculate recommendations in ‘User Request Insight’ section are now managed at the Database level. The job to calculate the recommendations for the tenant can also be turned off .

• Luma Knowledge now provides Health Check url that can be used to run a Health checkup on the Luma Knowledge application.

• You can now Archive historical executions for your Federated Service → Synchronized Jobs. Luma Knowledge now allows the Super Administrators to archive and remove the old executions from the logs. The Clean up job on ‘Manage Scheduled Jobs’ tab can be scheduled to manage the historical trigger information.