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If you are subscribed to Session-based Licensing, additional details are also available:
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Troubleshoot Events
The conversation log also contains the list of events that occurred during the specific conversation between the bot and the user. Only one conversation's events can be viewed at a time. The date in the log for each Conversation is displayed in chronological order of the events that occurred with the oldest event on top and the newest on the bottom. Therefore scrolling down through the events follows the order of the conversation from start to finish.
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Icons before each event in the log represent the actor:
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In order to improve Luma performance, the troubleshooting event logs are retained only for 15 days. The data is purged every 15 days. The conversation logs that are used for Dashboard, Reporting, Chat History on Channel etc, are not deleted. It is recommended to download and attach the Conversation Log to the support ticket that needs troubleshooting a conversation. |
The following are the list of events that are captured as part of the conversation and their associated meaning:
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