Search Improvements

Support for trilateral approach to Knowledge Search. Luma Knowledge now uses three unique search algorithms in parallel to find better information, improving Findability and reducing false negatives. Luma now uses Keywords and Metadata to search for relevant information. The results are enhanced with a full text search to ensure that the user is always presented with relevant information, even if the metadata is not set properly.

Improved Artifact Curation Process

The following are the improvements to the Artifact Curation process:

1. Support for Automatic vocabulary generation. Luma Knowledge can now automatically generate vocabulary for a Knowledge Article, without the need for the manual vocabulary creation. Using the globally recognized vocabulary, Luma Knowledge can automatically generates the vocabulary for the metadata identified at the time of an artifact curation.

2. Support for attaching images during Artifact Curation or Edit. You can now upload an image or use an image URL to add images to your artifact. While exporting the artifact, the images are also exported along with the Artifact content.

For more details, please refer to Create Artifact using Templates.

Error Handling

The technical errors during Artifact creation through Knowledge template are now handled properly to show valid and readable error messages.

Additional Information on Dashboard

Luma Knowledge Dashboard now provides additional information for Retrieval Accuracy indicator. In addition to the calculated Observed accuracy, you can now view the Total User Requests and Total Artifact views for your tenant. The details are used to calculate the Retrieval Accuracy.

QnA pair generation

The FAQ generation process is now optional. You can use the configuration parameter 'Enable Artifact QnA Generation' to disable the QnA Service for your tenant and process all your Knowledge documents using your organization-specific templates.

For more details, refer to Tenant Configurations

Note: Once QnA Service is disabled, Create Artifact → Documents option ( Artifact creation by uploading a document) is also disabled.

Enhanced Search API

Improved Luma Knowledge Search API to enable Knowledge search using Artifact ID and keywords. You can now integrate with Luma Knowledge and use the user’s query, Artifact ID or specific metadata or keywords to find relevant Artifacts.

For more details, refer to Search API.

Enhanced KPI Dashboard

Following are the updated on the Luma Knowledge Dashboard:

1. Additional KPIs for to represent Total Artifact Returned, Not Helpful (Negative feedback) received and AQI during the reported period.

2. To improve readability, the following KPI metrics are renamed:

   1. Solved → Helpful

   2. Assessibility → Findability

   3. Availability → Positivity Rate

3. Updated Tooltips with metric definition and help text.

For more information, refer to Luma Knowledge Dashboard

Improvement to FAQ Artifact

Luma Knowledge now supports multiple questions for a FAQ. You can now add multiple questions for an answer through xls import. Add the additional Columns such as Question, Question1, Question2 etc, as required.

Note: Luma Knowledge uses each question to generate the main metadata for the QnA Pair. However, in Artifact only the question in Column 'Question' is displayed.

For more information, refer to Create Artifact using a Document or Web URL

Improvements to Vocabulary

The Vocabulary in Luma Knowledge now enables curators to add multiple Similar terms for a single Term. To improve readability, all the similar terms can be viewed in a single row. You can add or remove one or more Similar terms for an existing Term.

For more information, refer to Vocabulary

Other Enhancements

Following are the additional changes that are part of this release:

1. Luma Knowledge now fetches execution logs on demand. To avoid delays in loading Federated service sync logs, Luma Knowledge now fetches the execution logs only for the selected sync, based on the execution id.

2. All log4j libraries are upgraded to the latest version to mitigate Log4j vulnerability.

3. The Serviceaide logo is now hidden when viewing an Artifact in the Luma Web Widget.

4. You can now delete one or more artifacts in Luma Knowledge using API. Provide a list of artifacts IDs (comma separated list) and delete the artifacts from the system irrespective the state of artifact.

Improvements in Ontology generation process

Ontology generation process during Artifact Curation is updated to disregard the unnecessary metadata. The process will now ignore the following information as metadata:

• Numbers

• Dates

• Combination of numbers and Special characters

New Tenant-level Configuration parameters

New Tenant-level configuration parameters are now available in Luma Knowledge. The parameters provide the ability to exclude artifacts with Low and Moderate confidence levels from the search results. Following are the new parameters:

Exclude Articles with Low confidence from search results: The parameter indicates that the Artifacts with Low Confidence score/level should be excluded from the search results. Only the Artifacts with High and Medium confidence levels should be displayed to the end-user.
Exclude Articles with Moderate confidence from search results: The parameter indicates that the Artifacts with Low and Medium Confidence level/score should be excluded from the search results. Only the Artifacts with High confidence level should be displayed to the end-user.

For more information, refer to Tenant Configurations.

Other Enhancements

Following are the other enhancements that are part of this release:

1. Technical improvements on Knowledge Store to resolve the intermittent data load issues.

2. Content Alignment issues when viewing Knowledge Artifacts inside the Web Widget are now fixed.

Knowledge Search and Ontology Improvements

New Improvements in Ontology generation and Knowledge Search are part of the release. Luma Knowledge can now identify more metadata from Artifact Summary and User queries. This improves artifact searchability and reduces the manual effort required to update Artifact metadata.

Knowledge Templates for Artifact Curation

Luma Knowledge now accepts your organization-specific Knowledge templates to create artifacts. 'Documents with template' option on Create Artifact page allows you to import one or more documents with predefined template and create Artifacts.

Note: Knowledge Template creation will be available in future releases. Currently, template must be created from backend. You may contact support team for more informtion.

For more information, refer to Create Artifact using Knowledge Templates.

Knowledge Store Improvements

Following are the enhancements on Knowledge Store:

1. You can now update Topic for your Artifact in Knowledge Store, eliminating the need to navigate to Knowledge Graph. The new process allows you to select an existing Topic or create a new topic for your Artifact in Ontology Metadata section.

2. You can now quickly navigate from Artifact details to Knowledge Graph to view the Artifact and its Topic Hierarchy.

3. New navigation buttons on Knowledge Store to enable full Grid or Graph view for the Curator.

For more information, refer to Knowledge Store

Knowledge Graph Improvments

You can now easily navigate to QnA details from Knowledge Graph. Open a QnA pair in Artifact quick view and click on Artifact id to view QnA pair and related ontology on the Parent Artifact’s details screen in Knowledge Store.

For more information, refer to Knowledge Graph.

Other Enhancements

Following are other enhancements done as part of the release:

1. ‘Generate QnAs’ option is removed from Create Artifact. You can use ‘Documents with Template’ option to process documents without generating QnA pairs.

2. Every link across Luma Knowledge now supports the standard browser right-click actions such as "Open Link in New Tab", "Open Link in New Window".