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Administrators can categorize customer business domains for the tenant and set conversation permissions based on their category. The Domains are categorized as Whitelisted Domains for unimpeded access, Blacklisted Domains to restrict certain topics, and Greylisted or Unclassified domains for conditional approval.
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Conversation step 'User Intent Categorization' check for the domain in the user phrase and allow or restrict the conversation based on the tenant level configuration. |
Domain Categorization:
Admins can categorize domains into three main categories:
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