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This article provides a quick overview of the procedures of installing, configuring, and running the ADSync utility. To integrate ADSync Utility with the CA Cloud Service Management application, perform the tasks that are described in this article.

Prerequisites

• Create the organization structures of the records in CA Cloud Service Management before you start using the ADSync Utility. In the absence of the organization structure, users are not mapped to their respective organizations.
• The latest version of Java (version 8 or later) is installed on the system where you install the ADSync Utility.
• The system has network connectivity with the Active Directory (You can install on the AD server itself).

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Installation

Follow these steps:

1. Download the ADSync utility from the Downloads section within CA Cloud Service Management. Navigate to MANAGE, ADMINISTRATION, Tools, Downloads.
2. Create an account on the Active Directory (AD) which can access and run queries on the active directory server.
3. Unzip the ADSync folder.
4. On the system where you unzip the ADSync Utility, modify the environment variable path. Navigate to My Computer, Advanced Settings, Environment Variables, Path.
   Set the path to the install bin directory of the JRE installation.

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See Get Started with ADSync Utility for more details.

Configuration

To configure the ADSync Utility, follow these steps:

Configure Files

ADSync utility includes three configuration files in the Install directory\AdsyncUtility\ad-user-sync\conf folder. The files are:

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For more information about these files and attributes, see Configure the ADSync Utility and look for attribute_map.list.

Configure SSL for ADSync

To enable an SSL environment for the ADSync Utility, perform the following steps:

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See Configure the ADSync Utility for detailed configuration information.

Running ADSync Utility

You can test the ADSync Utility without actually sending data to CA Cloud Service Management. Set the send.data attribute in the sync.properties file to No.

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See Get Started with ADSync Utility for more details.

Troubleshooting Information

Synchronization failures can be identified and addressed in the following documents:

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