Overview - About Administrator
As an application administrator, you can set up the application instance according to the needs of your organization. The administrative configurations enable the application to serve as an effective tool for managing your IT Support needs. The application administrator manages the application-specific attributes of the organization and the users.
The administrator undertakes two broad roles. First, is responsible for the initial setup of the application for the organization. This activity includes the following operations:
- Configure the organization, contacts, configuration items, and various templates.
- Set up the required workflows and auto-routes.
- User and Organization Management
- Active Directory Synchronization
- Bulk Import
- Access Management
- Slice Configuration
- Manage Communication
- Multi-Language Support
The second activity begins and for managing activities after the application is in use. This task is to undertake regular administrative updates and changes depending on the changing needs of the organization. This activity includes the following operations:
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These tasks include the following:
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By default, an administrator has access to the full suite of features in the application. An administrator can access all forms and records in the application.
To understand CA Cloud Service Management CSM features available to self-service users, read through the Self-Service User section. Similarly, to understand the functionality available to service desk agents or analysts, read through the Analyst section.
Administrator Work Area
As an administrator your main tasks include setting up the components of your application instance and configuring their behavior. An administrator can access all the workspaces in CA Cloud Service ManagementCSM. This section lists out only the workspaces that are relevant to application administrators. For the workspaces for other roles, visit the corresponding pages in this wiki.
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