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Automation Center is only available in the CSM Service Management edition. This feature is not available in the CSM Service Desk edition. |
App Connector
The New App Connector button helps you create and manage your app connectors. The app connector supports both cloud-based and on-premise apps. Each connector performs various operations. Operations describe the list of HTTP, REST API's exposed by the remote system. Each operation is identified by a URL end point, input, and output parameters. These operations can be used in processes or workflows. During the process of automating workflows and adding connectors to perform operations, you need to set up connector credentials. In the Credentials tab, you can define the credentials that each connector requires to connect to external systems. For more information about how to set up connector credentials see Manage Connector Credentials .
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