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This article provides a quick overview of the procedures of installing, configuring, and running the ADSync utility. To integrate ADSync Utility with the CA ServiceAide Cloud Service Management (CSM) application, perform the tasks that are described in this article.

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  • Create the organization structures of the records in CA Cloud Service Management CSM before you start using the ADSync Utility. In the absence of the organization structure, users are not mapped to their respective organizations.
  • The latest version of Java (version 8 or later) is installed on the system where you install the ADSync Utility.
  • The system has network connectivity with the Active Directory (You can install on the AD server itself).

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  1. Download the ADSync utility from the Downloads section within CA Cloud Service ManagementCSM. Navigate to MANAGE, ADMINISTRATION, Tools, Downloads.
  2. Create an account on the Active Directory (AD) which can access and run queries on the active directory server.
  3. Unzip the ADSync folder.
  4. On the system where you unzip the ADSync Utility, modify the environment variable path. Navigate to My Computer, Advanced Settings, Environment Variables, Path.
    Set the path to the install bin directory of the JRE installation.

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The application cycles through each Organization Unit (OU) and looks for users in accordance with the search criteria. Enter the DN of container that you want to sync.
Example:
OU=HR,DC=ForwardInc,DC=ca,DC=com
ADSync Utility syncs users from the HR organization to the application with the following search base.
If the file is empty, the utility pulls all the data from the LDAP server.

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This file is used to map fields from AD with the fields in CA Cloud Service ManagementCSM. Configure it by mapping the application attributes with their corresponding AD attributes, in the following format:
CSM attribute=AD attribute

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You can test the ADSync Utility without actually sending data to CA Cloud Service ManagementCSM. Set the send.data attribute in the sync.properties file to No.

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