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The nsdgtw probe provides the communication mechanism between Unified Infrastructure Manager (UIM) Server (previously known as Nimsoft Monitor Server) and CA ServiceAide Cloud Service Management.
This article tells you how to install and configure the nsdgtw probe.
Overview
The Nimsoft UIM Service Desk Gateway (nsdgtw) enables you to create incidents from the Nimsoft Monitor UIM alarms. The gateway supports bi-directional synchronization of alarms and incidents.
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- Automatically or manually create incidents in CA ServiceAide Cloud Service Management from the Nimsoft Monitor UIM alarms.
- Automatically acknowledge alarms in Infrastructure Manager when the relevant incident is closed.
- Test the network access to CA Cloud ServiceAide Cloud Service Management.
- Test the log in session on CA Cloud ServiceAide Cloud Service Management with verification of the user name and password.
When the alarms are assigned to a user, the nsdgtw probe creates an incident in CA Cloud ServiceAide Cloud Service Management. When these incidents are closed, the nsdgtw probe automatically acknowledges, the corresponding alarms in the Infrastructure Manager.
In CA Cloud ServiceAide Cloud Service Management, all the alarm attributes are displayed in the incident Symptom description and Symptom details fields. To view the details of an incident, double-click it.
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This section describes how to deploy the nsdgtw probe and setup CA Cloud ServiceAide Cloud Service Management.
nsdgtw Probe Installation
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- Open the Infrastructure Manager and select Archive.
- Select the nsdgtw probe either locally or from the internet Archive, and drop it into Infrastructure Manager Archive. Drag the probe and drop it on the robot where you want to deploy the probe.
- After the probe is deployed to the robot, click the Gateway category in that robot. You see the deployed probe with a green mark next to it. The green mark indicates that the probe is running.
Next, create the Nimsoft UIM user from the Infrastructure Manager. See Create a Nimsoft User the UIM wiki for more details on creating a user.
Create a
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UIM User
The nsdgtw requires a Nimsoft UIM user for its operations. This Nimsoft UIM user is used only for assigning the alarms that are generated in the Infrastructure Manager.
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Configure Offline Management
When the CA Cloud ServiceAide Cloud Service Management server is down, the nsdgtw probe halts. In such circumstances, you can use the offline management feature to manage the alarms that the probe has assigned.
When the CA Cloud ServiceAide Cloud Service Management server resumes operation, the nsdgtw probe restarts. If Offline Management is enabled, the probe can identify the alarms that are assigned to the Nimsoft UIM User in NAS during the down-time. The probe compares the list of alarms with the list in the configuration file. The probe creates incidents for those alarm IDs that are not available in the configuration file. The incidents are displayed in the My Tickets portlet as assigned from the nsdgtw probe.
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Create Web Services Account
CA Cloud ServiceAide Cloud Service Management interacts with the My Tickets portlet using a web service account. This account enables interactions between Nimsoft Alarm Server, CA Cloud ServiceAide Cloud Service Management, and My Tickets portlet. This account enables UIM Alarm Server (previously known as Nimsoft Alarm Server (or NAS) to create incident tickets in CA Cloud ServiceAide Cloud Service Management. The account also enables creation and modification of such incidents through the My Tickets portlet.
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You can use the default web services account that is automatically created in CA ServiceAide Cloud Service Management. |
You can create a web services account in CA Cloud ServiceAide Cloud Service Management, if you don't want to use the default web services account.
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You can use the web service account to modify the custom fields in the incident ticket templates. CA Cloud ServiceAideCloud Service Management adds alarm data as custom fields in the incident ticket templates, by default. You can view this data while viewing an incident ticket.
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| Field Name | Description |
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| Log Level | Set the minimum acceptable level of details to be written to the log file. Log as little as possible during normal operation to minimize disk consumption. You can increase the amount of detail when debugging and can reset it to a minimal level later. |
| nas address | Specify the address of the local UIM (Nimsoft Alarm Server (or NAS) in this format: /<Domain>/<Hub>/<Robot>/nas Note: The NAS address is case-sensitive. |
| Server URL | The URL of the web service for the CA ServiceAide Cloud Service Management server. For a list of all URLs, see CA Unified Infrastructure Management Integration URLs. |
| Username/Password | The credentials for the web services user account that is defined in CA ServiceAide Cloud Service Management. |
| Test button | Test the network access between the nsdgtw probe and CA Cloud ServiceAideCloud Service Management. When you click the Test button, the gateway attempts to log in to the CA ServiceAide Cloud Service Management server. If the attempt is successful, the indicator turns Green. Else, the indicator turns Red. |
| Assigned User | Specify the assigned user (Nimsoft UIM User) created in NAS. See Create a Nimsoft User for more details. |
| Requester Name | Specify the name of the requester. This is a CA ServiceAide Cloud Service Management user name. |
| Requester Organization | Specify the name of the organization of the requester. |
| Check Interval | Specify the interval between checks for closed incidents in CA Cloud ServiceAideCloud Service Management. When the operator in CA ServiceAide Cloud Service Management closes an incident, nsdgtw probe clears the corresponding alarm. |
| Check Now button | Check for closed incidents in CA ServiceAide Cloud Service Management, in real time. |
| Time Zone | Specify the time zone code (such as GMT, IST, and PST). The probe can be configured to use a time zone other than the server time zone. Use this field to ensure that the time zones in nsdgtw probe and the server are synchronized. Note: The default time zone is GMT. |
| Incident ID Custom Field | Enter the custom field (custom1…custom5) in which the Incident ID generated on the server is displayed. |
| Auto Assign Alarms | This option enables the Alarm Filters button. |
| Edit Alarm Severity button | Edit the severity of alarms. The selected severity level is mapped with the Severity field of CA ServiceAide Cloud Service Management. Note: By default, equivalent Alarm Severity is selected. |
| Fields Mapping button | Map CA Cloud ServiceAideCloud Service Management custom fields with Nimsoft alarm fields. To edit an existing mapping:
Note: The Alarm Fields selector is disabled while editing. To delete an existing mapping, select the desired record and click the Remove button. |
| Alarm Filters button | Select the filter criteria for creating incidents in CA Cloud ServiceAideCloud Service Management automatically from the alarms. This field is enabled only when Auto Assign Alarm is selected. |
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