This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.
| Info | ||
|---|---|---|
| ||
To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted. |
Skills | Description | Permission | Top Phrases to Trigger the Skill | ||||
|---|---|---|---|---|---|---|---|
| 1 | Create a ticketan issue (List) | To create a new ticket | Self service user | an issue (list). | Create a new ticket in Jira, Create a new Jira incident. | ||
| 2 | View Create a ticketbug | To view a ticket with a ticket IDSelf service usercreate a bug. | View a ticket in Jira, Show the ticket 5 from Jira. | ||||
| 3 | View list of tickets | To view different categories of tickets | Analyst Create a task | To create a task. | Show me the list of Jira tickets, Could you show me the list of tickets from Jira?, List of Jira tickets please. | ||
| 4 | View open tickets | To view the tickets which are open | Analyst | Create a story | Show me the open tickets from Jira, I would like to see the open tickets from Jira. | ||
| 5 | View spam tickets | To view the tickets which are marked as spam | Analyst | Show me the spam tickets from Jira, I would like to see the spam tickets from Jira. | |||
| 6 | View deleted tickets | To view the deleted tickets | Analyst | Show me the deleted tickets from Jira, I would like to see the deleted tickets from Jira. | |||
| 7 | Change the priority of the ticket | To change the priority of a ticket | Self service user | Change priority of a Jira ticket 5, I would like to change the priority of a Jira ticket. | |||
| 8 | Delete a ticket | To delete a particular ticket | Administrator | I would like to delete a ticket in Jira, Delete ticket 10 from Jira. | |||
| 9 | Add a note to a ticket | To add a worklog to a particular ticket | Analyst | Add a note to a Jira ticket, Add worklog to Jira ticket 2. | |||
| 10 | Create a change request | To create a change request | Self service user | Create Change Request in Jira, I would like to create a new change request in Jira. | |||
| 11 | View a change request | To view a change request by its ID | Self service user | View the change request 7, I would like to view a change request. | |||
| 12 | View list of change request | To view different categories of change requests | Analyst | View list of change requests. | |||
| 13 | View all change request | To view All the change requests | Analyst | View all change requests from Jira. | |||
| 14 | View open change request | To view the change requests which are open | Analyst | I would like to view the change requests which are open, View open change requests. | |||
| 15 | View deleted change request | To view the deleted change requests | Analyst | I would like to view the change requests which are deleted, View deleted change requests. | |||
| 16 | Update a change request | To update a change request | Analyst | Update the change request in Jira, Need to update the change request 7 in Jira. | |||
| 17 | Change the priority of the change request | To change the priority of a change request | Self service user | Change the priority of the change request 7, I would like to change the priority of a change request. | |||
| 18 | Change the impact of the change request | To change the impact of a change request | Self service user | Change the impact of the change request 7, I would like to change the impact of a change request | |||
| 19 | Change the status of the change request | To change the status of a change request | Analyst | Change the status of the change request 7, I would like to change the status of a change request | |||
| 20 | Delete a change request | To delete a particular change request | Administrator | I would like to delete a change request in Jira, Delete the change request 10 from Jira. | |||
| 21 | Add a note to a change request | To add a worklog to a particular change request | Analyst | Add a note to change request in Jira, Add a worklog to the change request 2 in Jira. | |||
| 22 | Create a problem request | To create a problem request | Self service user | Create Problem Request in Jira, I would like to create a new problem request in Jira. | |||
| 23 | View a problem request | To view a problem request by its ID | Self service user | View the problem request 7, I would like to view a problem request | |||
| 24 | Update a problem request | To update a problem request | Analyst | Update the problem request in Jira, Need to update the problem request 7 in Jira. | |||
| 25 | Change the priority of the problem request | To change the priority of a problem request | Self service user | Change the priority of the problem request 7, I would like to change the priority of a problem request. | |||
| 26 | Change the impact of the problem request | To change the impact of a problem request | Self service user | Change the impact of the problem request 7, I would like to change the impact of a problem request. | |||
| 27 | Change the status of the problem request | To change the status of a problem request | Analyst | Change the status of the problem request 7, I would like to change the status of a problem request. | |||
| 28 | Delete a problem request | To delete a particular problem request | Administrator | I would like to delete a problem request in Jira, Delete the problem request 10 from Jira. | |||
| 29 | Add a note to a problem request | To add a worklog to a particular problem request | Analyst | Add a note to problem request in Jira, Add a worklog to the problem request 2 in Jira. | |||
| 30 | View list of problem requests | To view different categories of problem requests | Analyst | View list of problem requests in Jira. Create an epic | |||
| 6 | View an issue (Bug, Task, Story, Epic) | ||||||
| 7 | Assign an issue (Bug, Task, Story, Epic) to a user. | ||||||
| 8 | Add a comment to an issue (Bug, Task, Story, Epic) | ||||||
| 9 | Update summary of an issue (Bug, Task, Story, Epic) | ||||||
| 10 | Update description of an issue (Bug, Task, Story, Epic) | ||||||
| 11 | Update priority of an issue (Bug, Task, Story, Epic) | ||||||
| 12 |
| ||||||
| 13 | Add a comment to an issue (Bug, Task, Story, Epic) | ||||||
| 14 | Add an attachment to an issue (Bug, Task, Story, Epic) | ||||||
| 15 | Delete an issue (Bug, Task, Story, Epic) | ||||||
| 16 | View favorite filters | ||||||
| 17 | Create releases | ||||||
| 18 | View releases | ||||||
| 19 | Create sprints | ||||||
| 20 | View sprints |