This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.
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To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted. |
Skills | Description | Permission | Top Phrases to Trigger the Skill | |
|---|---|---|---|---|
| 1 | Create an issue (List) | To create an issue (list). | Create a new ticket in Jira, Create a new Jira incident. | |
| 2 | Create a bug | To create a bug. | View a ticket in Jira, Show the ticket 5 from Jira. | |
| 3 | Create a task | To create a task. | Show me the list of Jira tickets, Could you show me the list of tickets from Jira?, List of Jira tickets please. | |
| 4 | Create a story | Show me the open tickets from Jira, I would like to see the open tickets from Jira. | ||
| 5 | Create an epic | |||
| 6 | View an issue (Bug, Task, Story, Epic) | |||
| 7 | Assign an issue (Bug, Task, Story, Epic) to a user. | |||
| 8 | Add a comment to an issue (Bug, Task, Story, Epic) | |||
| 9 | Update summary of an issue (Bug, Task, Story, Epic) | |||
| 10 | Update description of an issue (Bug, Task, Story, Epic) | |||
| 11 | Update priority of an issue (Bug, Task, Story, Epic) | |||
| 12 |
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| 13 | Add a comment to an issue (Bug, Task, Story, Epic) | |||
| 14 | Add an attachment to an issue (Bug, Task, Story, Epic) | |||
| 15 | Delete an issue (Bug, Task, Story, Epic) | |||
| 16 | View favorite filters | |||
| 17 | Create releases | |||
| 18 | View releases | |||
| 19 | Create sprints | |||
| 20 | View sprints |