This is a walkthrough to see the basics of the Luma Bot in action. Read the Complete Guide to learn about the Luma in more detail.
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Luma improves the Service Management experience for all users types
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The following Luma architecture diagram provides a brief overview of customers' interaction with various channels such as Skype, Facebook messenger, and more, and vice versa, through the Channel Connector Service. The Channel Connector Service, in turn, integrates with the Luma platform and ITSM tools, as shown below.
Bots
A Bot is a virtual agent, it's your own instance of Luma for support. Your bot can converse with end users, support analysts and managers to help improve the support experience. A bot is comprised of Skills and a set of chat channels that users can leverage to converse with the bot. For example, you can configure your bot to be accessible by users via direct messages in Microsoft Teams, Skype for Business, Slack and more. To see a complete list of supported chat channels please review the Compatibility Matrix.
To learn more about Luma, visit the following pages:
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