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Where do I find a list of all the OOTB
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Services that are available?
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- View the list of all OOTB Operations, navigate to Manage >> Tools >> Automation >> Workflows.
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- . Click on the required Service to edit the Service Configurations The list is also documented here.
How do I find out which Service Configurations are required for a specific Service?
The list of workflows and their corresponding Inputs, as well as Service Configurations, are documented
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- on Out-of-the-box Automation Operations and Workflows.
How do I find out which step in the Automation Workflow is failing?
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- When executed as part of a Workflow process, generally it will add a worklog to the ticket from where the workflow was executed. Check the Activity History of the Ticket
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- (
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- this is true only if you have designed your workflow to write the result of the workflow execution as a worklog into the ticket).
When relating a Workflow Service as part of a skill, where can I see the Input Parameters listed?
When you are adding an Automation Workflow into a skill, you can see your custom workflow in the list of Workflow Services. Based on the selected workflow service, you need to specify the mandatory input parameters as shown below.