Out-of-the-box Automation Operations and Workflows

Service Configurations

ISM provides out-of-the-box Automation Services that can be applied to tickets to perform an automated task such as updating the ISM Ticket . These services require system inputs or information such as server IP address, admin credentials, Secret keys, etc, to establish a connection and perform a task.

For example, To enable a user in AD, the service requires AD Server connection details, username, and password to connect to AD Server. These inputs are not provided by the end-user while executing the service and set by the Administrator for the tenant.

Following are the Services available:

No.	Service	Description	Details	Service Configurations
No.	Service	Description	Details	Key	Details
1	Azure-Infra	Azure-Infra Configuration	The service is used to execute tasks in Azure infrastructure such as Create VM, Start VM, Stop VM.	config.azure-infra.accountname	Refers to your Azure account name
1	Azure-Infra	Azure-Infra Configuration		config.azure-infra.accountpassword	Add Azure account password
2	ISM	ISM Configuration	The service is used to connect to your Intelligent Management System (ISM) environment.	config.ism.slice-token	Refers to the ISM slice-token you want to connect to.
				config.ism.url	This is the URL to the ISM environment you want to connect to.
				config.ism.user-auth-token	Refers to the user authentication token required to connect to your ISM environment.
				config.ism.webservice-user-password	ISM web service password
				config.ism.webservice-username	ISM web service username
3	LDAP	LDAP Configuration	The service is used to execute task in your LDAP. You can manage users and execute tasks in the Active directory using the configuration. For example, Create User, Reset password, Delete user, etc.	config.ldap.url	Refers to your LDAP URL
				config.ldap.password	Refers to the LDAP password
				config.ldap.principal.dn	Refers to the LDAP Distinguished Name required to connect to your LDAP.
4	LUMA1x	LUMA1x Configuration	The service is used to connect to your Luma 1.x environment.	config.luma1x.url	This is the URL to the Luma 1.x environment you want to connect to.
4	LUMA1x	LUMA1x Configuration		config.luma1x.luma.api.access.key	Refers to the API access key created in Luma to allow a third party system to connect to your tenant.
5	LUMA2x	LUMA2x Configuration	The service is used to connect to your Luma Virtual Agent environment	config.luma2x.url	This is the URL to the Luma VSA environment you want to connect to.
				config.luma2x.luma.tenant.externalid	Refers to your Luma VSA Tenant External ID
				config.luma2x.luma.api.access.key	Refers to the API access key created in Luma VSA to allow a third party system to connect to your tenant.
6	Powershell	Powershell Configuration	The service configuration allows you to connect and execute Powershell Script.	config.powershell.password	Refers to the machine or environment password where you can execute PowerShell or winrm service is running.
				config.powershell.domain	Refers to the machine or environment windows domain name where you can execute PowerShell or winrm service is running.
				config.powershell.username	Refers to the machine or environment username where you can execute PowerShell or winrm service is running.
				config.powershell.address	Refers to the machine or environment address where you can execute PowerShell or winrm service is running.
7	Twilio	Twilio Configuration	Twilio Configuration allows you to send messages through Twilio API.	config.twilio.sms.from	Refers to the Twilio phone number to be used to send the message. This must be a Twilio phone number that you own, formatted with a '+' and country code, e.g.`+16175551212`(E.164format).
				config.twilio.sms.account.sid	Represents the Messaging Service SID to be used to send the SMS. When you use a Messaging Service SID, Twilio will automatically send your message using one of the phone numbers in your service pool.
				config.twilio.sms.auth.token	This is the authentication token required to connect to the Twilio API to send SMS.

Out-of-the-box Workflow Services and Input Parameters

For the above Service Configurations, the following are the out-of-the-box Service workflows available. You can add the Workflow Services and input parameters to the workflow process and execute the automation task.

Input Parameters are the inputs required by the workflow and provided by the user who is executing the service (generally changes with every execution) for example, username in Enable AD user workflow.

No.	Workflow Service	Service Configurations Required	Description	Input Parameters	Example
1	Azure createVM	Azure-Infra, Powershell	Creates a new VM with the given details.	Username	Azure Username for the VM (Administrator account for the VM)
				Password	Azure Password for the VM
				Name	VM Name
				Resource Group Name	Resource Group Name
				Location	Azure Region
				Virtual Network Name	Virtual Network where VM should be created
				Subnet Name	The Subnet where VM should be created
				Security Group Name	Network Security Group Name
				Public IP Address Name	The Public IP address that allows the VM to be accessible over the internet.
				Context Name	Temporary context name used during the creation of VM.
				Update Message On Success	Message to be displayed on successful VM creation.
				Update Message On Failure	Message to be displayed if an error occurred.
2	Azure stopVM	Azure-Infra, Powershell	Stops VMware instance in Data center	Name	VM Name
				Resource Group Name	Resource Group Name
				Update Message On Success	Message to be displayed on stopping the VM.
				Update Message On Failure	Message to be displayed if an error occurred.
3	Azure removeVM	Azure-Infra, Powershell	Deletes VM instance from Data center	Name	VM Name
				Resource Group Name	Resource Group Name
				Update Message On Success	Message to be displayed on removing the VM.
				Update Message On Failure	Message to be displayed if an error occurred.
4	Azure startVM	Azure-Infra, Powershell	Starts VMware instance in Data center	Name	VM Name
				Resource Group Name	Resource Group Name
				Update Message On Success	Message to be displayed on starting the VM.
				Update Message On Failure	Message to be displayed if an error occurred.
5	Azure execute Powershell Script	Azure-Infra, Powershell	Executes the Powershell script in the file	Update Message On Success	Message to be displayed on the successful execution of Powershell script.
				Update Message On Failure	Message to be displayed if an error occurred.
				File Path	PowerShell script file absolute path. Note: To use the operation, the PowerShell script must be available on the PowerShell machine.
				File Params	Parameters required to execute the shell script.
6	Ldap Delete User	Powershell	Deletes the AD user from LDAP	Update Message On success	Message to be displayed on deleting the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
7	Ldap Delete Group	Powershell	Deletes the Group from LDAP	Update Message On success	Message to be displayed on deleting the group
				Update Message On Failure	Message to be displayed if an error occurred.
				Group SAM Account Name	Group SAM Account Name
8	Ldap Rename User	LDAP	Rename the AD user in LDAP	Update Message On success	Message to be displayed on renaming the user
				Update Message On Failure	Message to be displayed if an error occurred.
				New Distinguished Name	New user name
				Current Distinguished Name	Old user name
	Ldap Search User	Powershell	Search for the user in LDAP	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				Filter	Filter criteria for the search
10	Ldap Exists User	Powershell	Find if the user already exists in LDAP	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
11	Ldap Single Value Modify	LDAP	Modify the Attribute in LDAP	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				Distinguished Name	LDAP Distinguished Name (DN)
				Attribute Name	Attribute Name to be updated
				Attribute Value	Attribute Value
12	Ldap Change Password	Powershell	Resets AD user password for a given login name	Password	New Password
				Update Message On success	Message to be displayed on successful password change
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
				SMS TO	Phone number to which the Self Service Password Reset service sends SMS.
				SMS Body	Specify the SMS message to be sent when changing the password
13	Ldap enable User	Powershell	Enables the AD user	Update Message On success	Message to be displayed on enabling the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
14	Ldap disable User	Powershell	Disables the AD user	Update Message On success	Message to be displayed on disabling the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
15	Ldap change password at logon	Powershell	Resets AD user password for a given login name at logon	Password	New Password
				Update Message On success	Message to be displayed on successful password change
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
				SMS TO	Phone number to which the Self Service Password Reset service sends SMS.
				SMS Body	Specify the SMS message to be sent when changing the password
16	Ldap create User	Powershell	Creates new user in Active Directory	Password	Password for the new user account
				Update Message On success	Message to be displayed on successful creation of user in LDAP
				Update Message On Failure	Message to be displayed if an error occurred.
				First Name	User's firstname
				Last Name	User's last name
				Login Name	User's login name
				User Principal Name	a logon name that takes the form of an e-mail address
				Employee id	User's Employee id
				Path	Qualified path of LDAP
17	Ldap Unlock User	Powershell	Unlocks Active Directory (AD) user	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	User SAM Account Name(logon name)
18	Ldap create Group	Powershell	Creates New Group in Active directory for that AD domain	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name for Group
				Path	Qualified path of LDAP
				Group Name	New Group name
				Group Category	Group Category
				Group Scope	Group scope
				Description	Group Description
19	Ldap add User To Group	Powershell	Adds a user to a group	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				Group SAM Account Name	LDAP Group SAM Account Name
				User SAM Account Name	LDAP User SAM Account Name (logon name)

In addition to the required Service configurations, ISM Service configuration must be configured to use the Workflow Services.