Page Comparison

• Where do I find a list of all the OOTB

  Operations

  Services that are available?

  To view a View the list of all OOTB Operations, navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up. Next click on any Service in the canvas. The Call Service Activity Configuration Window opens up. Click on the 'Select a Service' field. Here you will see a list of all the OOTB Operations. The list is also documented  . Click on the required Service to edit the Service Configurations The list is also documented here.
  
  

• How do I find out which Service Configurations are required for a specific Service?

  The list of workflows and their corresponding Inputs, as well as Service Configurations, are documented hereon Out-of-the-box Automation Operations and Workflows.
  
  

• How do I find out which step in the Automation Workflow is failing?

  If your Automation Workflow is still in Draft Mode, then you will be able to view logs in the Automation Designer. Navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up.
  Run your workflow from the Workflow Designer, by manually providing the inputs in the 'Start' step. Then click on the Logs button and review the logs to find out which step is printing an error.
  If your Automation Workflow is published, When executed as part of a Workflow process, generally it will add a worklog to the ticket from where the workflow was executed. Check the Activity History of the Ticket . (This this is true only if you have designed your workflow to write the result of the workflow execution as a worklog into the ticket).

  How do I disable an Automation Workflow?

  To disable an Automation Workflow, navigate to Manage >> Tools >> Automation >> Workflows. Search for the Workflow you want to disable. You can disable the workflow here by sliding it off. 

• When relating a Workflow Service as part of a skill, where can I see the Input Parameters listed?

          When you are adding an Automation Workflow into a skill, you can see your custom workflow in the list of Workflow Services. Based on the selected workflow service, you need to specify the mandatory input parameters as shown below.
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