Tenant Information is the default tab that appears on the Settings page. This page provides the key values for your Luma instance. These values are useful for communicating with support and defining inbound integrations. The following Tenant details are available on this page, as shown below.
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In this section, you can limit the number of messages a Registered or Guest User can send to the Virtual Agent in 1 minute. This has been implemented as a security mechanism to prevent any malicious attacks on the users' sensitive data or to overrun Bot to slow it down. The Tenant administrator can change the Messages Limit configuration as required. By default, the limit is set to 60 messages/minute per channel, i.e., the User can send up to 60 messages per minute to the bot on a channel. The maximum limit allowed is 300.
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The Message Limit is applicable for both User/Session-based subscriptions. |
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Following actions are performed upon Upon reaching the configured limit:
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, the user/channel user account is disabled and the user cannot send any further messages to the Bot.
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Message Limit is applicable for both User/Session-based subscriptions. |
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