...
License Consumption: Report on the subscription usage of the tenant since the deployment of the bot. Following details are available on the report:
User ID represents the userid in Luma Virtual Agent.
Username represents the username in Luma Virtual Agent.
Email represents the username in Luma Virtual Agent.
First Name represents the user’s Firstname as per the user’s profile in Luma Virtual Agent.
Last Name represents the user’s Lastname as per the user’s profile in Luma Virtual Agent.
Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
Status indicates the user’s current status in Luma Virtual Agent.
Created On is the date and time when the user was created in Luma Virtual Agent.
Conversations indicate the number of conversations between the user and Luma Virtual Agent to date.
Skill Adoption: Report on the Custom and System Skills with the details of the number of times of their execution. Following details are available on the report:
Skill Name represents the name of the skill.
Number of Executionsindicates the number of skill executions during the selected timeframe.
Executed By Unique Users represents the number of unique users who executed the Skill during the selected timeframe.
Category indicates if the Skill is a Custom skill or System Skill.
Last Executed On is the last execution date of the Skill.
Conversations: Report on all the messages sent to and by the Luma Virtual Agent. Following details are available on the report:
Date is the date and time when the message was sent by the End-User, Virtual Agent, or Support Agent.
Username represents the username in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
Conversation ID represents the conversation id as part of which the message is sent.
Session ID represents the session id as part of which the message is sent.
Channel represents the Luma chat channel through which the message is sent.
Skill Identifier: The field contains the skill identifier. If the message is sent as part of a Skill execution, the Skill identifier is populated in the column.
Skill Name: If the message is sent as part of a Skill execution, the Skill Name is available in the column.
Conversation Initiated By represents if the conversation is initiated by the user or automatically by the Bot.
Message Author represents the author (sender) of the message in the conversation.
User Message/Channel Event: If the message is sent by the User, the ‘User Message/Channel Event’ column holds the message phrase sent by the End-User or the event triggered.
Bot Message:If the message is sent by the Virtual Agent,the field holds the message phrase sent by the Bot.
Support Agent Message: If the message is sent by the Support Agent,the field holds the message phrase sent by the Support Agent.
Satisfaction Survey: Report on all the Satisfaction Surveys triggered to the end-user and responses received by the Luma Virtual Agent. Following details are available on the report:
Date is the date and time when the survey is triggered to the End-User.
Conversation ID represents the conversation id as part of which the survey is sent.
Related Skill is the skill for which the Customer Satisfaction Survey is triggered
Related Agent Username is the Support Agent for which the Customer Satisfaction Survey is triggered
Type is the type of Survey triggered.
Responded to Survey? indicates if the survey response is received from the end-user.
Survey Rating Value represents the survey response received from the end-user.
Feedback Text holds the feedback text received for the Survey triggered.
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
Unique Registered Users: Report on the Unique Registered Users who have interacted with the Virtual Agent. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
Total Conversations indicate the number of conversations between the user and the Luma Virtual Agent.
Last Conversation IDrepresents the last conversation between the user and Luma VA
Last Conversation Channel is the last channel used by the user to interact with Luma VA
Last Conversation Start Date is the conversation initiation date and time
Last Conversation End Date is the conversation end date and time
Last Session ID is the last session ID in which the user conversation took place.
New Registered Users: Reports on New Registered Users who have interacted with the Virtual Agent for the first time. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
First Conversation IDrepresents the first conversation between the user and Luma VA
First Conversation Channel is the channel used by the user to interact with Luma VA for the very first time
First Conversation Start Date is the first conversation initiation date and time
First Conversation End Date is the first conversation end date and time
First Session ID is the session ID in which the user conversation took place.
Average Registered Users Chat Time: Report on the average conversations time i.e. time spent per conversation by the users with the Virtual Agent. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
Conversation ID represents the conversation between the user and Luma VA
Channel is the channel used by the user to interact with Luma VA
Conversation Start Date is the conversation initiation time
Conversation End Date is the conversation completion time
Conversation Duration is the total time spent by the user in the conversation
Session ID represents the session in which the user conversation took place.
Unmatched Phrases: Reports on all the user requests or phrases that do not match any skill. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
Phrase is the user request or phrases entered by the user
Conversation ID represents the conversation during which the user requested the phrase
Channel is the channel used by the user to interact with Luma VA
Conversation Start Date is the conversation initiation time
Conversation End Date is the conversation completion time
Session ID represents the session in which the user conversation took place.
Average NLP confidence score: Reports on the average NLP score of the skills executed based on the user requests. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
Phrase is the user request or phrases entered by the user
Skill Name is the Luma skill executed.
Skill Identifier is the identifier of the skill executed.
NLP Confidence Score is the NLP score at which the skill is executed during the conversation
Conversation ID represents the conversation during which the user requested the phrase
Channel is the channel used by the user to interact with Luma VA
Conversation Start Date is the conversation initiation time
Conversation End Date is the conversation completion time
Session ID represents the session in which the user conversation took place.
Ambiguity Occurrences: Reports on the ambiguity occurrences identified by the Virtual Agent. Following details are available on the report:
Username represents the username in Luma Virtual Agent.
User Email represents the user’s email id in Luma Virtual Agent.
User Role represents the user’s role as per the user’s profile in Luma Virtual Agent.
User Group represents the user’s group as per the user’s profile in Luma Virtual Agent.
User Status indicates the user’s current status in Luma Virtual Agent.
Phrase is the user request or phrases entered by the user
Ambiguated Skills: These are the skills identified by the virtual agent after resolving the ambiguity in the user’s request. The skills are comma-separated with the respective confidence score.
Proximity Range (%) represents the proximity range used to disambiguate the skill.
Confirmation Threshold is the confidence score of the bot at the time of the request
Conversation ID represents the conversation during which the user requested the phrase
Channel is the channel used by the user to interact with Luma VA
Conversation Start Date is the conversation initiation time
Conversation End Date is the conversation completion time
Session ID represents the session in which the user conversation took place.