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The nsdgtw probe provides the communication mechanism between Unified Infrastructure Manager (UIM) Server (previously known as Nimsoft Monitor Server) and ServiceAide Cloud Serviceaide Intelligent Service Management.
This article tells you how to install and configure the nsdgtw probe.
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- Automatically or manually create incidents in ServiceAide Cloud Serviceaide Intelligent Service Management from the UIM alarms.
- Automatically acknowledge alarms in Infrastructure Manager when the relevant incident is closed.
- Test the network access to ServiceAide Cloud Serviceaide Intelligent Service Management.
- Test the log in session on ServiceAide Cloud Serviceaide Intelligent Service Management with verification of the user name and password.
When the alarms are assigned to a user, the nsdgtw probe creates an incident in ServiceAide Cloud Serviceaide Intelligent Service Management. When these incidents are closed, the nsdgtw probe automatically acknowledges, the corresponding alarms in the Infrastructure Manager.
In ServiceAide Cloud Serviceaide Intelligent Service Management, all the alarm attributes are displayed in the incident Symptom description and Symptom details fields. To view the details of an incident, double-click it.
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This section describes how to deploy the nsdgtw probe and setup ServiceAide Cloud Serviceaide Intelligent Service Management.
nsdgtw Probe Installation
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- Launch Infrastructure Manager.
- In Infrastructure Manager, click Security, Security> User Administration.
- Right-click inside the User Administration screen and select New User. The New User dialog appears.
- Specify the log in ID for the new user in the User field.
- Click the Set Password button.
- Enter the password, retype it, and click OK.
- All other fields are optional. Click OK to create the specified new user.
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Configure Offline Management
When the ServiceAide Cloud Serviceaide Intelligent Service Management server is down, the nsdgtw probe halts. In such circumstances, you can use the offline management feature to manage the alarms that the probe has assigned.
When the ServiceAide Cloud Serviceaide Intelligent Service Management server resumes operation, the nsdgtw probe restarts. If Offline Management is enabled, the probe can identify the alarms that are assigned to the UIM User in NAS during the down-time. The probe compares the list of alarms with the list in the configuration file. The probe creates incidents for those alarm IDs that are not available in the configuration file. The incidents are displayed in the My Tickets portlet as assigned from the nsdgtw probe.
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Create Web Services Account
ServiceAide Cloud Serviceaide Intelligent Service Management interacts with the My Tickets portlet using a web service account. This account enables interactions between Nimsoft Alarm Server, ServiceAide Cloud Serviceaide Intelligent Service Management, and My Tickets portlet. This account enables UIM Alarm Server (previously known as Nimsoft Alarm Server or NAS) to create incident tickets in ServiceAide Cloud Serviceaide Intelligent Service Management. The account also enables creation and modification of such incidents through the My Tickets portlet.
| Note |
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You can use the default web services account that is automatically created in ServiceAide Cloud Serviceaide Intelligent Service Management. |
You can create a web services account in ServiceAide Cloud Serviceaide Intelligent Service Management, if you don't want to use the default web services account.
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You can use the web service account to modify the custom fields in the incident ticket templates. ServiceAideCloud Serviceaide Intelligent Service Management adds alarm data as custom fields in the incident ticket templates, by default. You can view this data while viewing an incident ticket.
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| Field Name | Description |
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| Log Level | Set the minimum acceptable level of details to be written to the log file. Log as little as possible during normal operation to minimize disk consumption. You can increase the amount of detail when debugging and can reset it to a minimal level later. |
| nas address | Specify the address of the local UIM (Nimsoft Alarm Server or NAS) in this format: /<Domain>/<Hub>/<Robot>/nas Note: The NAS address is case-sensitive. |
| Server URL | The URL of the web service for the ServiceAide Cloud Serviceaide Intelligent Service Management server. For a list of all URLs, see CA Unified Infrastructure Management Integration URLs. |
| Username/Password | The credentials for the web services user account that is defined in ServiceAide Cloud Serviceaide Intelligent Service Management. |
| Test button | Test the network access between the nsdgtw probe and ServiceAideCloud Serviceaide Intelligent Service Management. When you click the Test button, the gateway attempts to log in to the ServiceAide Cloud Serviceaide Intelligent Service Management server. If the attempt is successful, the indicator turns Green. Else, the indicator turns Red. |
| Assigned User | Specify the assigned user (UIM User) created in NAS. |
| Requester Name | Specify the name of the requester. This is a ServiceAide Cloud Serviceaide Intelligent Service Management user name. |
| Requester Organization | Specify the name of the organization of the requester. |
| Check Interval | Specify the interval between checks for closed incidents in ServiceAideCloud Serviceaide Intelligent Service Management. When the operator in ServiceAide Cloud Serviceaide Intelligent Service Management closes an incident, nsdgtw probe clears the corresponding alarm. |
| Check Now button | Check for closed incidents in ServiceAide Cloud Serviceaide Intelligent Service Management, in real time. |
| Time Zone | Specify the time zone code (such as GMT, IST, and PST). The probe can be configured to use a time zone other than the server time zone. Use this field to ensure that the time zones in nsdgtw probe and the server are synchronized. Note: The default time zone is GMT. |
| Incident ID Custom Field | Enter the custom field (custom1…custom5) in which the Incident ID generated on the server is displayed. |
| Auto Assign Alarms | This option enables the Alarm Filters button. |
| Edit Alarm Severity button | Edit the severity of alarms. The selected severity level is mapped with the Severity field of ServiceAide Cloud Serviceaide Intelligent Service Management. Note: By default, equivalent Alarm Severity is selected. |
| Fields Mapping button | Map ServiceAideCloud Serviceaide Intelligent Service Management custom fields with Nimsoft alarm fields. To edit an existing mapping:
Note: The Alarm Fields selector is disabled while editing. To delete an existing mapping, select the desired record and click the Remove button. |
| Alarm Filters button | Select the filter criteria for creating incidents in ServiceAideCloud Serviceaide Intelligent Service Management automatically from the alarms. This field is enabled only when Auto Assign Alarm is selected. |
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