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This article describes how to install and configure the CMDB Gateway probe and Cloud and Intelligent Service Management (CSM) Service Desk adapter. These components help synchronize data between CA Unified Infrastructure Management (UIM) and the CMDB data.
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- Launch the Infrastructure Manager and double-click the cmdbgtw probe. The configuration interface for the probe appears.
- Select the database NIS Database connection. Verify the connection parameters. If necessary, modify the parameters to connect to your specific NIS database instance.
- Select the export Service Desk Export.
- Add information about your web services user account. Ensure that you provide a username that has web services account in ServiceAide Cloud Serviceaide Intelligent Service Management.
Troubleshooting
If you are facing issues with the Service Desk Adapter, review the following items:
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