A self-paced guided tour and online help are available with Cloud Intelligent Service Management (CSM).
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Sidekick Guide
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Once you are logged in, the initial CSM Intelligent Service Management landing page will have the Sidekick guide presented. Take time to explore the Sidekick Features by clicking Continue to walk through the self-guided tour.
The Sidekick will help familiarize you with navigation and features in CSM Intelligent Service Management. These include:
- Navigation
- Organizations and Users
- Projects
- Discovered Assets
- Services
- Process Workflows
- Automated Workflows
- Metrics and Advanced Reporting
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Access the Help section by selecting Learn from the top menu bar.
Review the information on the documentation wiki to get an overview of CSM Intelligent Service Management and learn to manage your profile.
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Intelligent Service Management
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Community
The CSM Intelligent Service Management Community is located at https://communities.ca.com/community/ca-cloud-service-management. It can also be accessed from your CSM Intelligent Service Management application once you are logged in by selecting Learn from the menu bar, and select Product Community.
- Connect with other users of CSMof Intelligent Service Management.
- See activity on specific content and optionally receive emails regarding any content you're following
- Ask, answer, or search questions posted by other community members regarding CSM Intelligent Service Management and product functionality
- Submit or vote for an Idea for future CSM Intelligent Service Management product enhancements
- Stay informed of scheduled CSM Intelligent Service Management events, such as current or future product feature deep dive talks or roadmap presentations.
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Serviceaide Technical Support
You can also reach out to the ServiceAide Serviceaide Technical support team. First navigate to https://support.serviceaide.com . If you already have a username and password you can login to view your existing tickets or open a new one. If you do not have a username please use the chat console that pops up on the bottom right of your screen to start a session with a technician.