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Affected Service as Mandatory field

Description:

This article provides the answer to the question for making affected service a mandatory field.

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1. Navigate to MANAGE> Tools> Configuration Parameters.
2. Select the parameter name "SSU_MANDATORY_REQUEST_FIELDS_LIST" from the list.
3. In the Parameter Value section, select the Configuration Item check box.
4. Click Apply Changes.

 
 
TechId: TEC1018945
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   Keywords: Affected Service; ticket; mandatory