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Associate newly created section header to any of the ticket templates.
1.As an Administrator, navigate to MANAGE> Tools> Custom Attribute Ticket Templates.
2.Search for the template in which ticket type you want to see that section header. Example: incident
3.Select the ticket template and add custom attribute with the newly created section header. Then, this section header will be visible in the Incident Role Based Views section.
Keywords: Cloud Intelligent Service Management; role based views; ticket template