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- Launch the Infrastructure Manager and double-click the cmdbgtw probe. The configuration interface for the probe appears.
- Select the database NIS Database connection. Verify the connection parameters. If necessary, modify the parameters to connect to your specific NIS database instance.
- Select the export Service Desk Export.
- Add information about your web services user account. Ensure that you provide a username that has web services account in CA ServiceAide Cloud Service Management.
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