Specify the Username and Password.
:Info title Note In most cases your Username will be the same as your Service Desk username. Either your Serviceaide Intelligent Service Management or CA Service Desk Manager username.
- Specify the Sub Domain or Tenant. This defines what environment to log in to, each customer has their own Tenant.
- Click Login.
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- Specify either the Username or Email Address on the account. You will receive an email shortly with instructions.
- Specify the Sub Domain details.
- Select Submit.
- Check your inbox for a password reset email.
Click on the URL provided in the email and enter a New Password.
Info title Note User must meet the following guidelines while changing the password:
- At least 8 characters
- At least 1 upper case letter (A-Z)
- At least 1 lower case letter (a-z)
- At least 1 number (0-9)
- At least 1 special character
Click Reset to update the new password.
Info title Note If you do not see the email in your inbox:
- Check your Spam/Junk folder
- Ensure email address: donotreply@serviceaide.com is not blocked or make sure all emails from this email are always delivered
- If that still does not work, try contacting your email service provider. They are most likely blocking outside emails from being delivered.
- The forgot password feature has been checked and confirmed to be working as expected.
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