| Title: | Frequently used Business Use Cases | |
|---|---|---|
| Owner: | Vemuri Mohana Raghuram (Unlicensed) | |
| Creator: | Vemuri Mohana Raghuram (Unlicensed) | Sept 25, 2020 |
| Last Changed by: | sneha.tripathi | Jan 07, 2021 |
| Tiny Link: (useful for email) | https://serviceaide.atlassian.net/wiki/x/zoE_ag | |
| Export As: | Word · PDF | |
Hierarchy
Children (11)
Creating a FAQ Skill
Building a skill to log an Incident in ISM
Creating a Skill for AD User Password Reset
Automatically redirect user request to a required Support group
Permission models - display skills based on the role of User
Creating a Skill for VPN access
Analyst creating the ticket in ISM from Agent Chat Console
Travel Booking Skill
Attachment Support OCR
Create Issue in JIRA Service Management(ITSM)- Handle all ticket types
Creating a FAQ Skill
Building a skill to log an Incident in ISM
Creating a Skill for AD User Password Reset
Automatically redirect user request to a required Support group
Permission models - display skills based on the role of User
Creating a Skill for VPN access
Analyst creating the ticket in ISM from Agent Chat Console
Travel Booking Skill
Attachment Support OCR
Create Issue in JIRA Service Management(ITSM)- Handle all ticket types
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