Tenant Subscription information helps you to know the details about allocated licenses, consumption, and purchase history for your Tenant.
To view the Tenant Subscription information
Navigate to the Tenant Settings page
Click on the Subscription
Subscription
Below are the details available in the section:
License Type : Subscription Model
Start Date : Contract start date of the subscription.
End Date : Contract end date of the subscription.
Technical Email: Email addresses of the technical contacts
Billing Email : Email addresses of the billing contacts who manage the tenant subscriptions.
Total Purchase : The number of User/Session licenses allocated to the Tenant.
Consumed : Number of User/Session licenses used to date
Available : Number of remaining or available User/Session licenses for use
Edit Subscription
You can update Technical and Billing email ids in Subscription details by following the below steps:
Click on Edit.
Add or remove email addresses
Click Save to update changes.
License Transaction History
You can view the Licenses consumed to date, consumption history, and User Conversations to get view on usage of Luma. To get this:
Click the History button on License consumption Summary-->Consumed field
View License Consumption History
For User-Based Licensing:
Below information is available in the License consumption History.
User ID, User Name, Email, First Name, Last Name, Role, Status, Conversation
For Session-Based Licensing:
Below information is available in the License consumption History.
Session ID, Started On, Initiated By, User name, Email, Role, Agent name, Channel, Conversations
Each Session Duration indicates the time for one Session duration allocated for your tenant.
Consumption Count indicates the number of Sessions utilized or User Licenses allocated to date for your tenant.
Once the License consumption reaches 75%, 85%, 95%, and 100% an email will be sent to the Tenant Administrator
Licensing information is managed by Super Admin. To Purchase Licenses or Contract renewal, contact your Super Admin or Serviceaide support team.
Download License Consumption Report
You can also download the License Consumption history data for your tenant. To download the transaction history log,
Click on the Download button.
Click on Ok on the confirmation prompt
All the information on the screen will be exported into a CSV file and downloaded onto your local machine.
License Purchase History
You can view the License Purchase history of your tenant. The addition or removal of Licenses is referred to as Refill and is done by Superadmin based on your request.
License Purchase History displays the list of refills done by the Super Administrator. for the Tenant to date.