Out-of-the-box Skills for Jira

This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.

Note

To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted.

	Skills	Description	Top Phrases to Trigger the Skill
1	Create an issue (List)	To create an issue (list).	Create an issue (list) in Jira
2	Create a bug	To create a bug.	Create a bug in Jira,
3	Create a task	To create a task.	Create a task in Jira.
4	Create a story	To create a story.	Create a story in Jira.
5	Create an epic	To create an epic.	Create an epic in Jira.
6	View an issue (Bug, Task, Story, Epic)	To view an issue (Bug, Task, Story, Epic).	View an issue (Bug, Task, Story, Epic) in Jira.
7	Assign an issue (Bug, Task, Story, Epic) to a user.	To assign an issue (Bug, Task, Story, Epic).	Assign an issue ((Bug, Task, Story, Epic) to a user.
8	Add a comment to an issue (Bug, Task, Story, Epic)	To add a comment to an issue (Bug, Task, Story, Epic).	Add a comment to an issue (Bug, Task, Story, Epic).
9	Update summary of an issue (Bug, Task, Story, Epic)	To update summary of an issue (Bug, Task, Story, Epic).	Update summary of an issue (Bug, Task, Story, Epic)
10	Update description of an issue (Bug, Task, Story, Epic)	To update description of an issue (Bug, Task, Story, Epic).	Update description of an issue (Bug, Task, Story, Epic)
11	Update priority of an issue (Bug, Task, Story, Epic)	To update priority of an issue (Bug, Task, Story, Epic).	Update priority of an issue (Bug, Task, Story, Epic)
12	Add a worklog to an issue (Bug, Task, Story, Epic)	To add a worklog to an issue (Bug, Task, Story, Epic).	Add a worklog to an issue (Bug, Task, Story, Epic)
13	Add a comment to an issue (Bug, Task, Story, Epic)	To add a comment to an issue (Bug, Task, Story, Epic).	Add a comment to an issue (Bug, Task, Story, Epic)
14	Add an attachment to an issue (Bug, Task, Story, Epic)	To add an attachment to an issue (Bug, Task, Story, Epic).	Add an attachment to an issue (Bug, Task, Story, Epic)
15	Delete an issue (Bug, Task, Story, Epic)	To delete an issue (Bug, Task, Story, Epic).	Delete an issue (Bug, Task, Story, Epic)
16	View sprints	To view sprints.	View sprints