Where do I find a list of all the OOTB Operations that are available?
To view a list of all OOTB Operations, navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up. Next click on any Service in the canvas. The Call Service Activity Configuration Window opens up. Click on the 'Select a Service' field. Here you will see a list of all the OOTB Operations. The list is also documented here.How do I find out which Service Configurations are required for a specific Service?
The list of workflows and their corresponding Inputs as well as Service Configurations are documented here.How do I find out which step in the Automation Workflow is failing?
If your Automation Workflow is still in Draft Mode, then you will be able to view logs in the Automation Designer. Navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up.
Run your workflow from the Workflow Designer, by manually providing the inputs in the 'Start' step. Then click on the Logs button and review the logs to find out which step is printing an error.
If your Automation Workflow is published, generally it will add a worklog to the ticket from where the workflow was executed. Check the Activity History of the Ticket. (This is true only if you have designed your workflow to write the result of the workflow execution as a worklog into the ticket).How do I disable an Automation Workflow?
To disable an Automation Workflow, navigate to Manage >> Tools >> Automation >> Workflows. Search for the Workflow you want to disable. You can disable the workflow here by sliding it off.
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