Where do I find a list of all the OOTB Operations that are available?
To view a list of all OOTB Operations, navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up. Next click on any Service in the canvas. The Call Service Activity Configuration Window opens up. Click on the 'Select a Service' field. Here you will see a list of all the OOTB Operations. The list is also documented here.How do I find out which Service Configurations are required for a specific Service?
The list of workflows and their corresponding Inputs as well as Service Configurations are documented here.How do I find out which step in the Automation Workflow is failing?
If your Automation Workflow is still in Draft Mode, then you will be able to view logs in the Automation Designer. Navigate to Manage >> Tools >> Automation >> Workflows. Click on any OOTB Workflow. The Workflow Designer will open up.
Run your workflow from the Workflow Designer, by manually providing the inputs in the 'Start' step. Then click on the Logs button and review the logs to find out which step is printing an error.
If your Automation Workflow is published, generally it will add a worklog to the ticket from where the workflow was executed. Check the Activity History of the Ticket. (This is true only if you have designed your workflow to write the result of the workflow execution as a worklog into the ticket).How do I disable an Automation Workflow?
To disable an Automation Workflow, navigate to Manage >> Tools >> Automation >> Workflows. Search for the Workflow you want to disable. You can disable the workflow here by sliding it off.
Can I add one workflow into another workflow?
Yes. Once a Workflow is published as a Service it can be added into another workflow. If a Workflow is published as a Service, it will appear in the list of Services available when building a new workflow.
How do I delete a step from the Automation Workflow Designer?
In order to remove a step i.e. Call Service, Switch or If step just drag it out of the canvas to delete it.I am trying to create a new Workflow but it does not save or get created. Why is this happening?
If you are under Manage >> Tools >> Automation >> Workflows, trying to create a new workflow, but you do not see the newly created workflow, most likely there is already a workflow existing with the same name. If a workflow with the same name was deleted earlier and you are trying to create a new workflow with the same old name, then the system does not allow it. Use a different or unique name to save your new workflow.
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