This article contains the following topics:
The Configurations page provides bot details and includes these tabs – Bot Information, NLP Settings, and Channels. You can set variables that are specific to a bot in a single workspace. Using Configurations, you can simplify the process of how your bot should communicate with the users by defining NLP Settings. Also, you can connect your bot to various communication channels such as Google Hangouts, We chat, and Web widget. Only the Administrators can access the Configuration page.
To access Configuration, click Bots on the left navigation pane and click Configuration.
Bot Information
The Bot Information tab includes the following details:
- Bot Name: Displays the bot name. The name is set by Serviceaide or your Super Admin when the tenant is created. This can be edited by an Administrator.
- External ID: This is the unique identifier assigned to your bot. This ID is used to integrate with external applications or channels that require to communicate with the bot.
- Language: Displays the bot's language. This cannot be changed as it links to how the Natural Language Processing (NLP) engine processes messages from users.
- Status: Displays status of the bot. Setting the status to Inactive makes the bot unavailable in all channels.
- Last Updated On: Displays the date and time when the Bot Information was last updated.
- Last Updated By: Displays the name of the user who last updated the Bot Information. This is for auditing purposes
You can edit the Bot Name and Status using the edit icon. Once you make changes to the values on this tab, click Save to save the changes, else, click Cancel to discard the changes.
NLP Settings
Natural Language Processing (NLP) is a component of Artificial Intelligence (AI) that helps computers analyze and understand human language. In the Luma Virtual Agent platform, NLP helps the bot understand a user's phrase and match it to a skill or helps parse user input to populate an attribute using synonyms. During the process of matching the user phrase, the NLP module calculates the probability or confidence score of each Skill and Attribute value. For more information, see NLP Settings
Channels
The Channels tab shows all available Chat tools that your bot can be integrated with.
For more detail on configuring chat channels, refer to the following topics.
