In order to execute an Automation task through a skill, Automation Service Workflow should be added to a skill as part of skill conversation flow.
To map an Automation Service Workflow to a skill, do the following:
- Create a new skill in which you can associate the automation workflow service. To know how to create a skill, refer Create Skills.
- On the conversation flow tab, select Automation Integration in Add Conversation Item dropdown.
- Select the required workflow service from the list of automation workflows.
- Based on the selected automation workflow, specify the required mapping input details for the workflow service, such as AD username (as shown in the following example).
- Add the other conversation items as required and then click Save.
- Run Build and Publish process.
- After the skill is published, the automation service is triggered whenever the skill is invoked from a supported chat channel. Luma VA prompts users to enter the mandatory inputs to fulfill the skill.
A success message is displayed once the automation skill is completed as shown below.
Once the automation workflow execution is completed, the Automation details can be viewed in the Conversation History as shown below.
- Locate the Automation workflow in the conversation history logs and click on the
icon to view the triggered Automation Workflow details.
- On the Automation Workflow Invoked screen, click on Click to View Logs.
- You can now view the execution logs.
