Luma Virtual Agent allows administrators to enable PII detection at the tenant level to enhance data security and privacy compliance. This setting ensures that PII information are identified and managed effectively within conversations and stored data.
Steps to Enable PII Detection
Follow the steps below to enable PII detection for a tenant:
Navigate to Tenant Settings
Log in to Luma VA as an administrator.
Go to the Tenant settings page.
Access Tenant Information
On the Tenant Settings screen, select the Tenant Information tab.
Edit Tenant Settings
Click on the Edit button on the Tenant Information page.
Enable PII Detection
In the Settings section, locate the 'Enable PII' option.
Enable the setting.
Save Changes
Click Save to apply the changes.
Once enabled, Luma VA starts detecting and handling PII information as per the available PII recognizers configured in the system.
For more information on the PII recognizers configured in the tenant, refer to:
Administrators can further customize PII detection by enabling, disabling, or modifying specific PII fields to align with their organization's privacy policies and compliance requirements.